The best in industry,I loved the shoes I got from them.place your order right now.
DC
Doug C.
Amazing Customer Service
I recently had my first order with Saint + Vale and unfortunately the sizing didn’t work out for me. That said, what really stood out was how the team handled the situation. Their customer service team were incredibly responsive, transparent about their return process as a small brand, and genuinely thoughtful in how they worked with me to find a fair resolution.
It’s clear they truly care about their customers and take feedback seriously, which is something you don’t always see. The communication was kind, personal, and professional the entire time.
It’s refreshing to deal with a brand that treats customers with this level of respect and honesty. Wishing the Saint + Vale team continued success.
TS
Tanya S.
Truly exceptional company!
Truly exceptional company!
CO
Cornelius
Easy and quick support and return…
Easy and quick support and return process!
CA
Carter
Not what it appears to be - read before you order
Saint + Vale presents itself as a premium Western brand with a straightforward 30-day money back guarantee. In reality, items ship from mainland China under a different brand tag, quality is sub-par, and the website was created in 2026. The Trustpilot reviews here look heavily manufactured.
When customers request returns they get steered toward partial refunds or store credit instead of the full refund advertised on their site. The reasoning given is that return shipping to their "UK facility" is expensive, conveniently leaving out that the item came from China in the first place.
Do yourself a favor and buy from a brand that stands behind what it advertises. If you've already ordered and are having trouble with a return, go straight to a credit card dispute and don't accept their partial offers.
Response from Saint + ValeJul 27, 2026
Hi Carter,
Mike here, founder of Saint + Vale. I want to respond straight rather than defensively, because parts of what you wrote are fair.
On the returns experience, our policy has always been full refund minus customer-paid return shipping, and in April our returns facility was in the UK. That made international return shipping expensive for US customers, and our team was built to offer alternatives to that trip. I understand how the pattern reads from your side, especially when what you asked for was the straightforward path the guarantee describes. That's a fair critique and I'm not going to spin it.
What's changed since: we opened a US returns facility in South Florida. US returns now stay domestic. Return shipping is still customer-paid per our policy, but US customers no longer need to weigh an international return against the alternatives we offered.
On the manufacturing point, some of our pieces are made in China, which is part of how we keep prices accessible without cutting corners on materials. It's not something we hide, and it's not something we think customers should feel misled about.
Carter, you took a $67 refund in April on an $85 item. Looking at it fresh, I'd rather just make you whole. I'll refund the remaining $18 to your original payment method today. No strings, no ask. The gift card is still yours.
If you ever want to take another shot at us now that returns are domestic, I'd genuinely like the chance to earn a better review. If not, I understand.
Best,
Mike, Saint + Vale
KE
Kevin
Steph's Customer Service
A small business with the best customer service experience I've ever had.
JL
John L.
If only all Companies Customer Services were like this…
If only all Companies Customer Service was as good as Saint & Vale.
Long review short - ordered boots which I realised a couple of days later were in USA Size.
Contacted the Company and Steph intercepted the order and got the Size changed
Boots arrived ten days later and whilst great, they weren’t to my taste.
Contacted Steph again and a solution was reached which suited us both.
Steph is a credit to the Company and couldn’t have been more helpful.
MJ
Mr Josh A.
I bought one pair of boots to start…
I bought one pair of boots to start with, the quality and material were more than expected, it has a very clean and sharp look, received them in 10 days as they mentioned on the website, I was very happy with how they look, stylish as well. Then I went ahead and ordered two more pairs of loafers. Customer support, Steph is a very helpful and genuine person, and acts very responsible.
