SagoReviews of sago.com

Company does not pay you after completion of studies...they are acting dumb and telling me oh we don't know we contacted the client. Three studies they screwed me on and don't care, don't waste your time, they basically steal your information and hard work and wave at you

I completed a research study using a dandruff shampoo. They made it so that I was only able to complete one of the surveys and then sent an email saying if I completed the second I would still be compensated. I haven't heard any responses to any of my emails. Pretty sure their just going to use my data and not pay me.

Sago bought Schlesinger and the process has gone from heaven to hell! Not only does it take MONTHS to receive even a virtual card, but the customer service doesn't exist anymore. Sago has to be the worst company. I'm surprised more people aren't raising hell. I have worked for GSA in the past and even the federal government doesn't take 2 months to disburse a couple hundred dollars! This amounts to using deposited money to gain interest because there's no plausible explanation for this chicanery!

Sago is now known as “Focus Group” Same issues as in other reviews on how they don’t pay out the “rewards”. You give them your time and opinions, they are supposed to pay you. But they delay that payment as long as possible. At this writing, I have NOT received the 200.00 “reward” for my time.

I would not recommend anybody to use Sago as it is a waste of time. After filling out multiple surveys, I was really excited to be finally accepted for a focus group. I got a call from someone to schedule a time the following week. I got a confirmation email that I will need to do an assignment before the scheduled time but there was no information about the assignment at all. I waited and checked the link everyday for any updates. Finally, I received an email from the project coordinator Gigi Smith with instructions and a link to the assignment at 11:15am PST the day before the study. Two hours later I got a call from SAGO that my participation was canceled because I had not finished the assignment in time. There were no clear indications on the deadline for the asssignment. Per the confirmation page provided, it stated: "You will be required to complete a pre-work assignment via Google Docs, prior to your scheduled interview." Gigi's email told me to complete it at my earliest convenience. The only language I found about the deadline is in the actual document. It said I was to complete the assignment 72 hours before but how am i expected to complete this assignment 72 hours before the study when she sent it to me less than a day before. I am not capable of time traveling. After already spending time to fill out the questionnaire and speaking with a colleague to schedule the time, it is incredibly frustrating to be informed that my participation is cancelled 2.5 hours after she sent me the assignment. I am not able to drop everything I have going on to do it that quickly. This experience makes me disappointed in how SAGO treats participants.

UPDATE: Immediatley after postig my initial thoughts below, I filed a formal complaint wtih the BBB. That definitely helped. Within 2 weeks of that filing, SAGO paid the incentive fee originally promised. ------------------------ Particiapted in a study about a month ago. Still have not received an INITIAL email regarding incentive payment, which was supposed to be sent within 2 weeks of completing the survey. I contacted SAGO by both email and phone and got a friendly, but not too reassuring response "don't worry, you will eventually be paid". After seeing all the bad reviews on this web site, I took the next step: I filed a formal complaint with the BBB. If you get contacted to participate in a SAGO survey, RUN!

This used to be a good company when they were Schlessinger, and they paid you as you walked out the door from a focus group. Now, they pay digitally and they drag their feet on paying out incentives! They say it takes 4-6 weeks to get paid, but it takes longer! I have 3 incentives on my dashboard that I have not been paid for. This is a sign of a company in financial trouble. There are so many other focus group companies you can work for that pay out within about 2 weeks after the study ends. I am blocking Sago emails.

You will not be paid for MONTHS! Horrible and I don't know why clients choose to use them for study's when the participant retention is so terrible. I have arbitrated against companies before for not delivering their services and I am going to wait a few more weeks before sending a demand letter. I have won against big banks like Chase this way so It looks like it may be my only way out.