Sago is listed under IT & Communication.
Sago (sago.com) has 256 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Head W.
Non payment , for multiple interviews done , Redeemed for 600 dollars in march , never got the physical cards and no one to talk to , tried redeeming again for another survey , processing it says , can not talk to any one , totally fraud company since the virtual wallet came in , They are not paying what was promised to participants , not doing any more surveys with them , appaling behavior
Tracy V.
My teenage son participated in a study in July of this year 2024, they have not paid him, and claims he didn't participate in study. I was sitting right nxt to him during the whole study. Refuse to pay incentive for 1.5 of our time Never experienced this with schlesinger in the past but since it became Sago it's terrible. Plus they make you wait a whole month to receive incentives.
Maureen M.
I agree with the other reviews. I've been waiting for almost a month for my "payment." I put it in quotes because they no longer pay you, they just give you a choice of virtual credits cards. I chose the visa so I could at least use it to buy groceries online, but it's been "processing" for almost 3 weeks now. How long can it take to process a virtual payment? Customer services is not helpful.
Ororo S.
Hi. One spends time, one choose the type of payment and it takes between a month or two to get the compensation. This is the standard email one gets from them: Since January 2024, for all redemption requests, please note that processing will takes up to 20 business days (excluding weekends and public holidays) from the date of the redemption request during high volume periods which we are currently experiencing. Once processing is complete, please allow an additional 7-10 business days if a physical card is selected. Thanks, It's ridiculous!!! They take too long and the customer service is plain bad.
DAVID C.
Agree with other posts. I dedicated my 30-40 minutes for the virtual interview (video). Payment type was selected by me August 27. They said maximum of 15 biz days. It is now 18 and still nothing. I'd say they've reached fraud status and simply hope to never pay and you'll just go away.
Bruce G.
Back when SAGO was Schlesinger Group payment was great. You finished a session, walked up to the front desk and they handed you an envelope that had either cash or a debit card in it. That was then, this is now. It took me 2 months to redeem my balance for the online surveys and it was only after the second complaint that anything happened. Just completed a survey in their Chicago office last week and no payment on exit, supposed to get an Email eventually with the gift card info. It's now October 28th and still no payment. Sago refers to this process as a "redemption". They don't seem to realize that they offered me 300 dollars to participate in a Focus Group session and I agreed and participated. At that point Focus Group incurred a debt of $300 dollars that they need to pay. This isn't a question of their being "nice guys" and rewarding me for my service. Never going to participate in one of their events again, either online or in person.
B..
Completed survey and redeemed balance. Just says processing, who knows if I'll ever get the gift card I am owed. Ridiculous. Stay away
Dr P.
Whenever you see a survey hosted by Sago, immediately shut down the browser tab. They are using underhand tactics to collect information WITHOUT payment. I managed to get in contact with an ex staff member via Glassdoor website and she more or less spilt the beans. As an example, they have recently been offering 5 minute surveys with very high rewards. According to the ex-employee, this is to entice people to complete the 5 minute survey followed by disqualification. The high reward never existed. They've even followed the lead of Alchemer by prepending mini surveys to other surveys, and these mini surveys must be completed before the user can progress to the main survey. The mini surveys are also an underhand way to gather more information. All I want to say to Sago is that you can stick your surveys up where the sun doesn't shine. I have written evidence of your underhand tactics. If you care about running a business honestly, then you are not going about it the right way, and with the information I have, you better act with integrity, you effing sons of female dogs.
