BEWARE!! This company is a scam! They act as a third party seller for another scamming company bestbuy. Neither company is willing to cover the garbage phone they sold me. Even the looser company samsung does not want to get involved with the lies. Someone needs to take them down, I'm sure there are laws against this bullshit. I am talking to my lawyer now, will keep you all up to date.
DB
Danita B.
Before you sign up…….
So I’ve been fortunate enough to participate in many research studies and marketing groups. While I don’t have any complaints about the actual studies, my top 2 complaints are definitely about no one actually answering their telephone there. You always have to leave a message. I find that I get more of response by emailing the company. Ok so the next big complaint is… they take so so long to compensate you for your Immediate participation. If you ever expect to be paid right away, this isn’t the company to do that. They have this system where they will load your payment points into your sago account. Then you have to go in and redeem by choice of virtual or physical card. If you decide you prefer to have the physical card, you have to wait 4-6 very long weeks before it even processes and then another 7-10 days for it to even be mailed to you. As much as I like voicing my opinion and participating, the honorarium system needs to be improved immensely. Participants should not have to wait so long for payment especially since the client has already gotten what they needed from them. I really hope they come up with a better system soon!
MA
Mark
BETTER GET A LAWYER, BUT CONTACT VILDA FIRST !! WTF ????
I did the survey, NOW pay you (lower-case intended) now they MUST pay Me the $200.00, not next month,next year or never,Pay Me and US NOW, I DID THE STUDY DON'T STALL SEND ME A VISA ! or a PAPER check the way a LEGITIMATE company would !! I was told by william.lucas at that by 7/1/2025 I will receive an e-mail to select the payment option for a Visa card.While I do not YET have the time to obtain a lawyer I have reported this to
1,
a866dcwpbpnycconsumer-complaintfile-complaint
2,CONTACT Vilda Vera Mayuga
Commissioner
Department of Consumer and Worker Protection
nyc site dca about email thecommissioner page
3,consumerprotection form Complaint Form 1 asp
Now I am going to go swim at the OUTDOOR POOL, ALSO, for all of Us to ORCHESTRATE a potential class action suit, realize that sago does not have You read the consent forms ,they just ask You to sign teme electronically,that is an EGREGIOUS violation of legal protocol. Robert,Your review was cogent. All of You KIndly e-mail Me at OCEAN_SWIM_GOODproton Legal action as soon as I (We) can !! Outdoor pool,now,FRANKING- A ,God Bless,Y'all and contact as these folks are WACKY.
Vilda Vera Mayuga
Commissioner
Department of Consumer and Worker Protection,
sitedcaaboutemailthecommissionerpage
DB
Donta B.
THESE PEOPLE ARE FRAUD!!
THESE PEOPLE ARE FRAUD!!! THEY DO NOT PAY OUT OR RESPOND TO EMAILS. DONT I REPEAT DONT WASTE YOUR TIME
RO
Robert
Scam. They try to delay paying in the hopes you forget.
Payment will never come. When you prompt them after their ridiculous 8 we'll waiting period they act surprised, and promise to "look into it." You have to hound them to have any hope of actually getting paid. Next complaint is going straight to the labor board for theft of wages, a federal crime.
MA
Masdame
Ridiculous payout timelines
Their "processing times" for rewards/incentives are ridiculous. You have to wait almost a full month after the study for your incentive to be added to your "digital wallet" and then after you add it, then you have to wait in excess of a month to have access to it. It's absurd to believe that processing a digital reward takes 4 - 6 weeks and obviously what they're doing is gaining interest with the money paid by researchers/companies for incentives.
KB
Kelly B.
Avoid at all cost
Avoid at all cost! I completed a focus group back in April and have yet to receive my virtual compensation. Helpdesk is no help. They are scamming people for data will never work with them again and will file a complaint with the attorney general first thing Monday! Scam scam scam!!!
TH
Tammy H.
Not paying commitments to people doing surveys and interviews
I am a full-time student and earn extra income by doing online surveys and product reviews. One of the companies I work with is Focus Group by Sago. When I participated in my first focus group for advertisement of a test for stroke victims it took me three months to get them to post my incentive points worth $145. They kept saying they were still waiting for the head of the research team to get back to them. I had to email them regularly, every 3 to 5 days, to get my points posted. Eventually, they did post them, and I was awarded a $145 virtual Visa card. However, when I tried to redeem it, I was told to allow up to 20 days for processing. I waited, but it took another three months before I finally received my $145 incentive. I had to continuously follow up with Sago to make that happen. The company handling the redemption for Sago informed me that they were facing difficulties meeting their redemption time limits.
Despite this experience, I decided to give them another chance. Things seemed to go smoothly until I redeemed my points for another survey worth $30 which led to my participation in an online group interview that took 90 minutes out of my busy school schedule. This brought my total incentives to $160 for that product which I redeemed for another virtual Visa card on April 15th. Now, nearly 30 days have passed since the redemption, and I received another email on May 8th stating that Sago was again having trouble honoring their redemptions. They mentioned it could take 4 to 6 weeks before I might receive my incentive, if at all.
The first time this happened, I had to file a complaint with the Better Business Bureau (BBB) just to get them to respond to my emails and pay me my incentive. Now, it looks like I may have to file another complaint, which is frustrating because I shouldn’t have to deal with this, especially when I have such a busy school schedule. If Sago is having so much trouble honoring their incentives, it shouldn’t be in the research and survey business. They need individuals in their accounting department to run things more effectively. It seems the company is not being managed by honorable or competent people.