SageSureReviews of sagesure.com

Quick and accurate

professionalism, detailed explanations of the process and each step of the process. With Kindness and helpfulness. Impressed with all I had contact with.

The people at SageSure were very understanding and provided a great service. We used multiple ways to communicate (text, emails and phone calls). The process was handled promptly.

The inspector and Analyst were very helpful and explained all portions of the claim. I was pleased with the results.

The professionalism

I am submitting this review regarding SageSure's repeated failure to deliver my homeowner's insurance cancellation refund despite multiple assurances that payment was issued. I cancelled my homeowner's insurance policy with SageSure in March 2026 and was informed that I was entitled to a refund of the unused premium. According to SageSure, the initial refund check was mailed in either March or April. However, I never received that check. After reporting the missing payment, I was advised that a stop payment would be placed on the original check and that a replacement check would be issued. Despite this, I never received the original check, and there is no explanation as to why it failed to arrive. I later contacted SageSure again and was informed that a new refund check had been disbursed on May 5, 2026. I was instructed to allow 7–10 business days for delivery. As of May 29, 2026, more than three weeks have passed, and I still have not received the replacement check. This situation is unacceptable. I have made multiple efforts to resolve this matter directly with SageSure, yet I remain without my refund months after cancelling my policy. The repeated delays, lack of accountability, and failure to ensure delivery of my funds have caused significant frustration and inconvenience. I am also concerned that this issue may reflect a broader pattern of conduct. In researching this matter, I found numerous public complaints from other consumers reporting delays, missing refund checks, repeated reissuances, and difficulties obtaining funds owed to them after policy cancellations. The similarities between those complaints and my own experience are troubling. Given the number of consumers reporting comparable issues, I respectfully request that this matter be reviewed not only as an individual complaint but also to determine whether there are systemic deficiencies in SageSure's refund processing and payment delivery practices. To further resolve this matter, I requested that SageSure reissue the refund through an alternative payment method, such as ACH/direct deposit, or send the replacement check through a secure and traceable delivery service such as UPS or FedEx. These requests were denied. I was informed that SageSure would not issue the refund via ACH and would not use UPS, FedEx, or any other trackable delivery method. As a result, SageSure insists on continuing to send refund checks through regular mail despite the fact that two separate checks have allegedly been mailed and neither has been received. This refusal to utilize reasonable and secure alternatives has unnecessarily prolonged the issue and raises serious concerns about SageSure's commitment to ensuring that policyholders receive funds that are rightfully owed to them.

Being well informed.

Our claim was handled promptly and very professionally. Our adjuster was very nice to deal with and made it very clear in what we had to do in order to process the items that were needed to repair our home.