SageSureReviews of sagesure.com

Slow response to questions about my claim. I still haven’t heard back about my broken items that weren’t added to my claim payment. The only positive was the assigned adjuster’s speedy response and keeping me up to date as to when he was going to be at my house. He was very professional.

Everything was wonderful except for 1 major part of the claim. During the claim process (about 1 month total), I was only able to get in contact with my claims adjuster a total of 3 times - once to do the initial discussion, to schedule the mitigation team, and then to get set up with housing. All information regarding my claim was given to me by the lovely claims line personnel. Without a proper claims adjuster, I was highly uninformed of the process and what I needed to do during the process. I eventually had to get in contact with the director to get my claim payments and was met with excuses rather than a proper explanation. Other than the extreme unprofessionalism shown to me by the claims adjuster and director, Sagesure did ensure that everything was taken care of in regards to housing and assistance.

Although the customer service representative initially set up the initial visit (2-week-old homeowner's policy) an adjuster? would be coming out to physically take pictures of the outside and pictures of the bathroom and kitchen pipes to check for any leaks (the house is 6 years old). Upon the adjuster's arrival, I was told he would need to take pictures of the entire home. We were not given full details of what to expect. It was a huge inconvenience to me and my family. My husband's medical equipment is kept both in the bedroom and bathroom.