Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

I should have gone to a showroom where I could have practiced getting into and out of Tub. Reason being there is little room getting past door and then getting out of way of door to be able to close. I'm not sure if there are differ size tubs, but the one I have is small. I'm 5'7" and weigh 175 pounds. I live alone and in good physical health. If I should have some physical difficulty, I would find it hard to get in and out on my own. Bottom line, visit showroom before purchasing. They are expensive.

The worse company i have ever dealt with. The measurements the so called doctor took were completly wrong. I could not fit into the tub. Now one month later i am still trying to get my drposit of $2000 back without success. ]

Tub was purchased in January of 2025. The installation did much damage to the walls of the bathroom even though the finished installation was acceptable. After a few months the rain shower head sent a stream of water onto the painted wall soaking to the point where paint began to run. Called customer servic4 and it took several weeks before a service rep showed up. They repaired the loode connection to the wall but said they would order the new shower head and have it sent to my home. After a couple of weeks I contacted customer service rep did not place the order. More recently the door seal began pulling off and customer service was called again. They said they would contact the service tech and have them call me ASAP. It has been over three weeks and have not heard from a service tech, Today, December 31, I contacted customer service again to complain and got the same response. They will contact the tech and have them call ASAP. Bottom line is their customer service sucks. In addition, the product is not all that great. If you select their smaller versi0on and you are over 5 foot tall you can not completely cover yourself with water unless you scrunch down.

the tub itself is really well built and feels safe, which is great. installation was mostly smooth, and customer service was friendly. my only gripe is with the jets—sometimes the pressure isn’t consistent if you try to run multiple at once. still, overall happy with it and it makes bathing much easier and safer

We purchased a safe step tub in June 2025. Unfortunately, we had one issue after another with customer service after the sales consult. We have prepared a letter detailing the problems we faced that will be sent to the president of the company. We like our tub but should love it. This is an expensive unit. Would we buy another one? Not based on our current experience. I am giving the overall experience 3 stars and can only advise others to: 1-Research options, 2-make sure to learn about the codes in your individual cities i.e. Power/Water etc. especially if you are in a condo. Be aware there are some design things that might make the tub a little odd to use. 1-the handle to close the door is stiff and hard to close if you have shoulder problems. 2-the selector for shower/tub does not have a true middle stop/select position so it is easy to leave it in an open position where water can drip. 3-while it is a tub if you use it to shower even when sitting down it is easy to step on the drain stopper and start filling the tub.

The Step In Tub is well constructed customer service is excellent however they should fix the problem of the Jets when the fronts are on alone. They work fine when the red jets on a long day work fine but when you put both on there was no pressure.

The installation was OK, but the caulking is splitting around the tub. I have a major problem with the water as it stings my eyes and face while using the hand held wand. My body itches while in the tub, and afterwards. Perhaps it's in the tubing. My salesman was obnoxious and kept referring to his mother-in-law when I was concerned about my height 4'10". He told me she is 4'11" and that she can reach everything. We'll, I cant reach the foot jets or the hand held wand, or any controls. Please let me know what can be done about this water problem. Thanks

The customer service is rude and the company targets unsuspecting elderly. The company hires unprofessional installers. The company pressures elder clients into signing approval of the work. Then will not fix the problems with installation.