Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

Yesterday I had a repair tech arrive and repair my tub. 2 hours later and 4 repairs adjusted door handle, tightened valve replaced shower handle and hose, and motor was making noise. After 20 years of owning this fabulous tub most of this repair was age related and fully covered by lifetime warranty. The price of the service call was very fair and covers labor. I’ve had excellent service from customer service (was called back on Monday and had repair here on tues) and from this service tech (Daniel T. And also another in the past).

What is a down fall I live in a home with two disabled people and they wanted 23000 dollars to do the job and they don't accept Medicare Medicare or other information knowing and seeing we are on a tight budget. Like the perks suck as the lottery draw.

The sales lady didn't say a word about having to buy a new hot water heater. Ours is only 5 yrs old but this tub takes 80 gal. It was installed 6 wks ago and we haven't been able to use it yet because the drain won't close and it runs out of hot water after running enough to cover your feet. I have called 4 times and spoke with our sales lady 2 times but nobody will contact us. My husband hates it. It cost $22,899.00 and is the worse investment we have ever made. I was told I could fit my dogs in it to bathe them. A lie. I can hardly fit me. The door swings in leaving you no room for your legs. We just want our old tub and shower back. Don't waste your time or money.

The most expensive walk in tub around.Its about $25,000 in Oct.2023 for a jetted tub installed. No thank you

The salesman was a great listener and really cared about us getting the best for my Dad. The installer was quick and made no mess. They also installed a month earlier than expected.

Salesperson Tina was very knowledgeable and thorough. Installation was flawless. Not a scratch on the walls. Men swept the driveway clean clean clean. I didn’t even have to dust the house! The tub is wonderful. I like the micro bubbles feature the best for my skin. The water jets take away all my aches.

We had a great experience from the salesperson presenting a great product explaining everything about the product and the steps involved in having the tub installed. The installers were great, they installed the product and cleaned up afterwards. The installer explained everything about the tub, he did a great job. We love the tub, it is a great tub, and the experience was great.

Professionalism and expertise in complete explanation of all aspects of install and operation. Salesman did follow-up after install to make sure install was done correctly and we were satisfied with installation and operation. Installers checked all equipment before beginning installation; did walk-through explaing what they would do and provided added protection to floor on path they would use; cleaned areas in each step of needed construction; and were meticulous in making sure all installation was properly secured and sealed. Installers also provided a complete demonstration and explanation of features and usage. In all, from sales pitch to installation, our experience with Safestep was exemplary! ...and after usage, we couldn't be happier with our purchase.