Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

We bought a safe step tub because we were in our 70’s and the salesman told us it would improve our quality of life. It is the worst investment that we have ever made in our lives. We feel that we were taken advantage of. We thought this tub would be the answer to our prayers and instead it has truly been a nightmare. The door will not open most of the time. Our electric bill tripled the first month and we only filled it twice. Our water bill almost tripled. We don’t use it anymore because it is hard to sit in it and wait for the water to fill. It’s supposed to empty the water super fast, but it is super slow to drain. Also, we can’t afford the water and electric to fill it up. We have an 80 gallon water heater and it runs cold long before the tub is full enough to run the jets. You can’t stretch out in it and use the pillow provided because it is so short. Not comfortable at all. We would gladly trade it for a jacuzzi tub. We have over $20,000 invested and feel that we were ripped off. If anyone is interested in trading us for a simple jacuzzi tub, please get in touch. If the salesman had pointed out the negative parts of this tub, we wouldn’t be in this situation of having a huge investment that we get no benefit from. Beware if they come to your house-we feel it’s elder abuse.

I love the shower and the tub. I love the shower tub. It’s so safe. The people that came to put it in. Did a really good job. They were super nice. We have all my nieces and nephew here and they were super nice to them. They really did a phenomenal job. I really do love it. This is from Miranda Lappan

The salesperson was a nice person. He told us that our 40 gallon water heater should suffice, but we may have to upgrade. After installation, we had hot water to the rest of the house, but none to the tub itself. After calling 2 different plumbers, we were told by each plumber that step in tubs need at least an 80 gallon tank in order to have enough hot water. If we had truthfully been told this from the beginning...not that we MAY need to upgrade...but that we definitely WOULD NEED to upgrade, then we would have had a clearer idea of how to proceed. UPDATE Safe Step walk in Tubs did reach out to us after we had submitted our review. The nice person whom I spoke to told me that Safe Step should have offered us an $800 discount at the time of the sale if our hot water heater needed to be replaced. She checked our paperwork and said that the discount had not been offered to us. We were told that our 40 gallon tank should suffice. However, we had 2 different plumbers come to assess our situation. They both said that an 80 gallon tank was the minimum needed for use with the tub. To replace the tank, in order to use the tub, we paid $4100 to the plumber and @$586 for the electrician, we may have reconsidered buying the tub knowing there would be this additional cost.

Generally satisfied. Some careless work in cutting and pasting trim around door. The tub works well and is very helpful for my Parkinson's. I am 5'10, 170 lbs and find the opening tight getting in or out. Stretching out is not possible since the tub is short. Thre is no need for a bidet jet since that would be unhealthy. Also make sure your hot water tank will accommodate the amount of water needed in the tub. I think the amount we paid was somewhat excessive but now that the tub fulfils an important role, the investment was worth it.

We recently had our furnace winter service completed. When the technician was done, we asked him to take a quick look at some dark spots on the ceiling in another room in our finished basement. As soon as he touched the sheetrock, his finger went right through it, and a large chunk of the sheetrock fell down. He immediately said you have a very bad leak to have so much mold covering the wood beams and causing the sheet rock to fall apart from all the mold and water that soaked into it. After a bunch more sheet rock literally fell down, he said you have to call a mold remediation company immediately and that cost $4700.00! He determined that the leak came from the Safe Step tub drain, and said it had been leaking for at least three years, which explained the large accumulation of mold. He said the leak was caused by poor installation or lack of knowledge on the part of the contractor. The drain from the tub is white PVC pipe, and they connected it to the existing ABS pipe, which is black plastic pipe. The plumber said that a transition piece needs to be installed, but it wasn't, and if it isn't used, the proper glue needs to be used and even then its still not the correct way. The installer had covered everything with plumber's putty on top of that connection. I cannot in good conscience recommend Safe Step products. They will warranty it, but it's just not worth the aggravation, especially at the cost of well over $20.000.00 for safe step walk-in tubs, you can see all my previous complaints with this safe step walk in tub.

Excellent product and caring people who believe in their product.

I had a safe step shower installed August 2023 and now the shower rod keeps falling down. I called the company and was told they do not have a warranty for that. I asked what am I suppose to do she stated they could have someone come put it up for $179.00 an hour I told her no, I wasn't going to pay that. The shower rod should have been screwed in the wall like the safety bar. I wouldn't recommend using this company you put in a shower but do not cover the shower rod that was put up poorly. The only thing that holds it up is adhesive. I contacted Safe Step 12/03/24 customer care after reading their respond. They just repeated to me there is no warranty on the shower rod. I still stand on my complaint about this company.

We were so excited to have our safe step tub installed! It looked beautiful and I couldn't wait to use it. But, every time I tried, something would break. I would call, they would come out. I'd try again and something would break again!! We had the tub for 7 months before I actually had a good bubbly soak. Then the drain started getting stuck. It was almost impossible to open. I called the company and told them to come and get it!! Way too expensive for such nonsense! They said NO!