Thomas B.
RUN from this shipping broker. RIPOFF !!!
I was looking carefully for a high rated shipper to ship a classic car that I bought that would need to go from Pittsburgh to Idaho. I found Safemile on Trustpilot with an almost 5-star review, so I called them and talked to a gentleman by the name of Joseph. I voiced all my concerns with him. and Joseph assured me that they would not let me down and would pick up my car in the time frame that I needed, would not ask me for more money at any time, and would not remove the car from the transport truck until it got to my drop off point. I gave them the go ahead to do the shipping and I flew to Pittsburgh to meet them at the pick-up place with the car. I called Safemile to talk to Joseph the morning that it was to be picked up. Joseph was not available, but I was assured by an associate that they were working with two drivers at this time to pick up my car. The time came for them to pick up my car and guess what!! no driver showed. I called Safemile back and the same associate who assured me there would be a truck there to pick up my car started telling me they would need more money and they would need to pick the car up the following Sunday. (A TOTAL SHAKE DOWN SCAM) During all this frustration, Joseph was conveniently unavailable to talk to me so at this time I just told them to cancel the whole thing and I will find someone else. At this point it was 9:00 PM and I had to find a shipper as I was flying back home the next day. I found another shipping company (not a broker) This FANTASTIC company quoted me a little more money, picked up the car the next day as agreed and shipped it out with no problem, no shakedown. I hope this is helpful to anyone that is thinking about using Safemile. BEWARE Not even a one-star company
Response from Safemile Auto TransportAug 22, 2023
Dear Thomas, We sincerely apologize for the disappointing experience you had with our car shipping service. Your feedback is invaluable to us, and we deeply regret the inconvenience and frustration you encountered during this process. First and foremost, we want to acknowledge the miscommunication and the lack of coordination on our part. We understand that you were looking forward to a smooth and hassle-free shipping experience, and we genuinely apologize for falling short of your expectations. After reviewing your case, we found that the initial driver we arranged was unable to pick up your classic car due to its ground clearance of 5 inches. This unforeseen circumstance resulted in a delay and an unexpected setback for which we take full responsibility. Additionally, the second driver we found requested additional funds for the shipment, which was not communicated effectively or in line with our commitment to transparency. We understand that this added a layer of frustration and confusion, and we deeply regret any inconvenience this caused you. Regarding your interaction with Joseph, we acknowledge that he was not available when you needed to reach him. This is not the level of service we aim to provide, and we're actively addressing this matter to ensure better availability and communication moving forward. We have taken your feedback to heart, and we are committed to making significant improvements to our services. We are revisiting our processes to prevent similar issues from occurring in the future. Your experience has highlighted areas that need our attention, and we are dedicated to rectifying them. To make amends for the inconvenience you faced, we would like to offer you a free shipping service on your next move within the next two years. We understand the importance of regaining your trust and ensuring your satisfaction, and we assure you that we will be way more careful this time. Kindly reach out to us at [email protected], and we'll be glad to assist you with arranging your next shipment and applying the special offer. Once again, we extend our sincerest apologies for any distress this situation has caused you. We genuinely appreciate your feedback and your understanding as we work to enhance our services. If there's anything else we can do to rectify the situation or assist you in the future, please do not hesitate to reach out to us. Thank you for your time and consideration.