Safemile Auto Transport is currently one of the fastest-growing car shipping companies in the U.S. We are committed to delivering five-star service for every one of our customers by revolutionizing the car shipping experience. We offer a wide range of nationwide car transportation services including open auto transport, enclosed auto transport, priority expedited car Shipping, luxury car shipping, guaranteed pick-ups, and door-to-door car transport services. Get in touch with us today for an all-inclusive car shipping rate. We look forward to delivering your vehicle and peace of mind.
Safemile Auto Transport (safemileautotransport.com) has 226 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
safemileautotransport.com
Website
safemileautotransport.com
Category
Taxis & Public Transport
Location
Norfolk, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 72% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Scam... all the games! Beware.. do not use this company.
Response from Safemile Auto TransportAug 21, 2026
Hi Scott, we're sorry to see this, but we'd like to clarify what happened. Your Harley-Davidson was booked from San Diego, CA to Eureka, MT — an area near the Canadian border where finding a carrier is already a challenge in this industry. We secured an enclosed carrier for Aug 15th, but after assignment you requested a delivery location change further north, which the carrier couldn't accommodate and led to the pickup being cancelled — something outside our control. We worked to find another carrier, but shortly after you asked to cancel the order entirely. Per our agreement, we refunded $1,390 and retained the $250 cancellation fee for the work already completed. We understand this was frustrating, but this wasn't a scam — Safemile did the work asked of us at each step. We're happy to clarify further if you'd like to reach out directly.
MI
Michael
I will start with completely dishonest
I will start with completely dishonest. When I booked to have my recreational vehicle transported I was quoted a price and request to pay a deposit. A couple of hours after that I was contacted with news that the driver demanded more money but they could not get a hold of me. They told me the took care of it though and assured me it was done. Next day I get a notice I have a new driver. I call and completely get lied to about the driver had a safety check he had to do. Now new driver new ship date new deliver date days later. All they tell me is it happens all the time it’s not a big deal. Of course it’s not because it’s not theirs. Do not recommend these guys to ship anything. Completely dishonest.
AM
Amanda M.
Absolutely everything was wrong with…
Absolutely everything was wrong with this. Long story short they ended up demanding $450 more than quoted the day before pickup and then were over a week late delivering. Nightmare
Response from Safemile Auto TransportAug 21, 2026
Hi Amanda, we're sorry for the trouble this caused. After reviewing your booking, this shipment was set up in April with pickup in early May — a period when a sudden spike in gas prices pushed carrier rates up industry-wide, which made it harder to secure a driver at the original quote. To keep your timeline on track we found another carrier, though it did mean an increase of around $250, about 15% over the initial agreement. We understand that's still frustrating, and we're sorry it added stress on your end — unfortunately these market swings are sometimes outside any broker's control, but we've taken this feedback seriously to improve going forward. If you're open to it, please reach out to [email protected] and ask for Manager George Ozbay — I'd be happy to offer a coupon for your next shipment.
WC
Willis C.
Poor service
George, in response to your comments dated April 20th, 2026.
The poor service rendered by your company as outlined in my previous poor rating, can be supported by Geico assessment of damages; however you are missing the point. The claims were denied because Aimirim General Services , driver of transport courier (Lenno Souza) was not listed on the policy. Letter on file to support same. I will be happy to provide claim number that all supported pics were sent to Geico and verified of damage by their adjustors. Customer be aware!! AGAIN CUSTOMER BEAWARE!!!
This happen in Nov 2025 and they are just responding. Numerous calls, emails etc; were made to Safemile. No response.
Response from Safemile Auto TransportAug 21, 2026
Hi Willis, we understand this has been frustrating, but we'd like to clarify a few points for anyone reading. The carrier's insurance was fully verified and in order. However, the claim reason itself wasn't valid — there was no actual damage to the vehicle. Leaves found under the hood were simply a result of the car being transported during fall, not damage caused by our carrier, which is why the claim wasn't approved. We did spend considerable time on calls and follow-ups trying to resolve this with you. We stand behind the service provided, and we're glad to have had the opportunity to work with you before as well. If there's ever a genuine, documented damage claim, we're always open to reviewing it directly at [email protected].
JS
Jeff S.
Horrible Experience
Horrible Experience – Avoid Safemile Auto Transport at All Costs!
Do NOT use this company if you value your time, money, or sanity. In early July, I reached out to Safemile to arrange transport for a non-running classic car and specifically confirmed they had enclosed trailers available. Initially, John was very responsive and answered all my questions, which gave me some confidence in their service.
On Saturday, July 19th, I paid the deposit and received confirmation that pickup was scheduled for Friday, July 25th. I even called on Tuesday, July 22nd, to double-check everything, and was reassured that a driver would contact me on the 24th to coordinate pickup.
Well, the 24th came and went with no call, no text, nothing. I reached out to John – radio silence. Then, on the morning of the 25th (pickup day!), I call the main office only to be told they couldn’t locate a truck or driver and my car would not be picked up.
Unbelievable.
I flew from Florida to Virginia specifically to coordinate this transport – and Safemile completely dropped the ball. Worst of all, they didn’t even have the decency to notify me ahead of time. I had to chase them down on the day of the pickup to learn that they had failed to do their job.
Completely unprofessional, unreliable, and inconsiderate. This company is a logistical disaster and left me stranded. Spare yourself the frustration – find a real transport company that actually delivers on what they promise.
Response from Safemile Auto TransportSep 4, 2025
DearJeff, thank you for sharing your experience and we’re very sorry for the inconvenience this situation caused you. We’d like to clarify a couple of important details. First, Safemile did not charge you any deposit. Second, as you mentioned, we did secure a carrier with an enclosed trailer equipped with a winch to accommodate your inoperable vehicle. Unfortunately, two days before the scheduled pickup, the driver informed us that his winch had broken and he would not be able to complete the job.
The moment we learned of this, we immediately reached out to all of our carrier partners in the area to find another enclosed carrier with a working winch. However, as you can imagine, enclosed carriers with winches are very limited in this industry and unfortunately we could not secure another one in such a short timeframe.
We sincerely apologize that we were not able to fulfill your shipment as planned and for the frustration this caused. Safemile is committed to continually strengthening our carrier network and improving our communication so that situations like this do not happen again. We deeply regret that we let you down this time and truly hope we may earn back your trust in the future.
KB
KBell
Beware of SafeMile and BUR…
Beware of SafeMile and BUR Transportation they’re working this scheme together! Promised me a 2 day delivery which ended up being 7 days. Minimal communication ONLY when I reached out when daily delivery promises were not met. Claims of truck being broke down 2 hours away. The miles have increased on my car and no explanation was given. I honestly didn’t think I would see my car again!
Response from Safemile Auto TransportSep 4, 2025
Dear Kbell, we’re very sorry to hear about your frustration and completely understand how stressful shipping a vehicle can feel when delays occur. Unfortunately, unexpected delays do happen in this industry due to the nature of logistics and long-distance transport, though we always aim to minimize them as much as possible.
We do want to clarify that your delivery was not 7 days but 3 days, and we confirmed this directly with the carrier. We also double-checked with the driver regarding the mileage on your car and can confirm that no extra miles were added during transport.
We’re sorry that communication did not meet your expectations and we’ll continue working on keeping our customers updated more proactively. Thank you for your feedback—it helps us improve and provide a smoother experience going forward.
JR
J R.
SCAM!!
SCAM!!! First they said they could be there in time to pick up before the holiday weekend but showed up late. Which would have delayed 3 days but I got ahold of the owner of the dealership to fix that myself. Then they told me 3 days and kept pushing it back. In the morning of the delivery the driver says 3pm instead of 11am. Finally at 4pm the driver tells me he’s 6 hours away dropping off other vehicles. I STILL DO NOT HAVE MY VEHICLE. DO NOT TRUST THESE MORONS.
Response from Safemile Auto TransportSep 4, 2025
Dear Customer, we’re very sorry to read about your experience. After carefully reviewing our records, we were not able to locate your order in our database. That said, if you are indeed one of our customers, please know that we take these matters very seriously and would like to investigate further.
We do want to clarify that while delays can unfortunately happen in this industry due to the nature of logistics and long-distance transport, every vehicle entrusted to us has always been delivered. In fact, across more than 20,000 shipments in the past 3 years, we have not had a single case of a stolen vehicle.
If this review does pertain to your order, we kindly ask that you reach out to us at [email protected]
with your booking details so we can look into it right away and address your concerns properly.
BC
Billy C.
This was the "warned about" experience…
This was the "warned about" experience with shipping a car. No matter how many times Adam, Oliver or Arthur promised a driver was booked and would call me to schedule the pick up after I had a printed confirmation and guarantee of a total tariff fee I was lied to until the day of the scheduled pick up. THEN came the scam I was warned about from so many other shippers. I was told a driver finally committed and that my car could be picked up within one or two hours but it would be another 250 dollars. No deal on my part. The car still sits where it was when I left Florida. I had to hustle to box and ship what was to be inside of the car because of their lies over and over and over again. DO NOT EVER deal with these people. WHAT A SCAM!!!!! I AM STILL FUMING. LIARS. ALL OF THEM . DO NOT DEAL WITH SAFEMILE.
Response from Safemile Auto TransportAug 21, 2026
We're really sorry to hear about this experience. As a broker, we always do our best to line up reliable drivers, but sometimes carrier availability and last-minute rate changes are things outside our direct control — which we understand doesn't make it any less frustrating on your end. That said, we're unable to locate any records matching this name in our system. We'd still like to help find a resolution — please reach out to [email protected] and ask for Manager George, and we'd be happy to offer a coupon worth up to $200 off your next shipment.
