wendy S.
Classic Bait and Switch
I received an estimate (2 months ago) for $850 to transport my car from CA to CO. The day I was expecting transport, they told me that the cost would be $1,100. So here I am at the deadline and they are trying to bait and switch the price and not willing to honor the estimate. I even spoke with a manager who did nothing. I called another transport company who honors their word. Buyer Beware!
Response from Safemile Auto TransportAug 22, 2023
Dear Wendy, We are reaching out to offer our heartfelt apologies for the disappointment and frustration you experienced during your interaction with our car transport service. We genuinely regret any inconvenience you've faced and want to assure you that your feedback is taken seriously. We understand that you received an initial estimate of $850 to transport your car from CA to CO two months ago. It's disheartening to learn that the cost was communicated as $1,100 on the day you were expecting transport. We acknowledge that this discrepancy in pricing, which can be perceived as a "bait and switch," is not reflective of the level of service we aim to provide. Please allow us to provide some context surrounding your situation. When you initially booked our services, you provided a specific pick-up window, which our team was ready to accommodate. However, we understand that plans can change, and you later requested a modification to your pick-up dates. Despite the initial preparations made by our team, we were informed that you wished to explore other options. In an attempt to rectify the situation, our manager extended a discount as a gesture of goodwill. We deeply regret that we were unable to reach a resolution that met your expectations, and for this, we apologize. Your experience sheds light on areas where we need to improve, and we thank you for sharing your perspective. While we understand that you chose another transport company, we are truly sorry that your experience with us was not reflective of our commitment to transparency and excellent service. If you would be open to discussing your experience further, we invite you to contact us at [email protected]. We value your feedback and want to ensure that we learn from this situation to provide better service in the future. Once again, we extend our sincerest apologies for any frustration you've experienced. We appreciate your time and your willingness to share your concerns, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding.