Safe Medical TransportReviews of safehandsrelocations.com

Response from Safe Medical TransportAug 4, 2025

Hi Justin, Thank you for taking the time to share your concerns. We’d like to respond to each point with transparency and facts based on our records and communications with you. 1. Inventory and Price Adjustment When you initially booked your move, no detailed inventory was provided. You simply stated that 2,000 cubic feet would be enough to accommodate your entire move. We based your estimate on that number. A week prior to your move, we attempted to complete a quality assurance call to review your actual inventory, but you declined. As a result, our team arrived without an updated list, and your items exceeded the space originally reserved. You were informed of the overage and willingly paid the additional deposit without dispute or objection at the time. 2. Communication You spoke with multiple agents throughout the process. While we understand the frustration of not having an exact delivery date, please note that all customers are provided with a 7–10 day delivery window for long-distance moves. No moving company can guarantee an exact date without additional expedited services. Your delivery from Colorado to Arizona (853 miles) was completed within that promised timeframe. 3. Damaged Items & Insurance You purchased additional full-value protection insurance from a third-party provider, which was a smart decision. As we’ve explained, you cannot file claims through both us and the third-party provider. Our standard cargo insurance covers up to $0.60 per pound, while your private policy should offer significantly more comprehensive coverage. According to your own provider, the items you reported as “damaged” were deemed to have only light scratches or minor cosmetic wear—not enough to be covered under their policy. When you came to us afterward, our insurance provider reached the same conclusion. Despite this, we’re still open to reviewing the matter further. As of today, August 4, we have not received a completed claims form from you, nor any photos or a list of missing or damaged items. If you’d like us to advocate further on your behalf, please send that information to [email protected]. 4. Delivery Times & Drivers Your shipment required two separate trucks because an 18-wheeler could not access your delivery location. Both deliveries occurred in the timeframe discussed, and you were given options for morning or evening windows—both times, you chose evening delivery. We understand the inconvenience, but we delivered within the promised window. As for the drivers, we work with licensed, independent contractors—many of whom operate their own moving businesses but work exclusively under our authority and contracts. This is standard practice in the industry and allows us to cover the entire lower 48 states efficiently. We’re not denying your experience—we’re simply providing the full context. You were delivered within the agreed window, paid for the correct volume of space, and have not yet submitted documentation to support the claim of damage or loss. We want to help resolve this, but we need your cooperation. Again, please send any photos and a full list of missing or damaged items to [email protected], and we’ll be happy to assist further. Sincerely, Safe Hands Relocation LLC

Response from Safe Medical TransportAug 1, 2025

To clarify for anyone reading: You initially signed up with us on January 18, 2024, but due to financial hardship, you weren’t able to make your full deposit upfront. Instead, we worked with you for over a year, allowing you to send $100 monthly payments until your full deposit of $1,036.51 was finally paid. You then continued sending monthly payments toward your remaining balance of approximately $2,700, which we accepted in good faith—without applying penalties, interest, or enforcing cancellation. Once your account met the minimum threshold to be dispatched, your items were picked up from your California storage unit on June 16, 2025. At the time of pickup, there were additional charges totaling $500 for boxes and long carry fees due to limited truck access. Since you did not have the funds to pay that $500 at the time, we extended you 30 days of free storage as a courtesy to give you time to come up with the remaining balance. As of today, that $500 balance still remains unpaid, and you have not made a single payment toward it. So if the balance from pickup is still outstanding, why would you expect us to proceed with delivery—especially when you’ve also admitted that you don’t have the final delivery balance either? You are essentially demanding that we complete a 1,945-mile long-distance delivery, without having paid the balance from pickup and without any payment plan or commitment for the final delivery payment. It’s not reasonable to expect a company to complete a service of this scale with multiple outstanding balances and no resolution in place. Regarding the items left behind: When our crew arrived, they found significantly more items in your unit than were originally declared and paid for. You stated that you hadn’t visited the unit in over a year and didn’t know what was there. You were informed that the additional items exceeded the space you had paid for and that they would need to be left behind unless you covered the extra cost. You acknowledged this and made the decision to proceed with the items that fit within your prepaid space. Now that the pickup has been completed, you are asking us to return to California to retrieve the leftover items—without paying for the additional trip, and while still owing money from the original pickup. Additional context: You have contacted our team between 4 a.m. and 11 p.m., sending dozens of messages at a time. Your messages have included abusive language, personal threats, and mentions of involving the FBI. Despite this, our staff has remained professional and continued communication with you in an effort to resolve the matter. We are still willing to work with you to complete the delivery once the $500 balance is resolved. If you’d like us to return to California to retrieve the remaining items, we’re happy to provide a quote for that as a separate move. But we cannot proceed with any unpaid work, especially on a long-distance move spanning nearly 2,000 miles. We welcome honest feedback, but accusing us of being “scammers” after the extraordinary patience, flexibility, and support we’ve extended since January 2024 is simply false and unfair. We hope you’ll reconsider your approach and work with us toward a respectful and realistic resolution

Response from Safe Medical TransportJul 16, 2025

First off, I want to address your complaint. You mentioned “miscommunication,” but that was because the movers arrived 45 minutes early, not late. We use GPS tracking, which provides live ETA updates. Of course, if they stop for food, fuel, or hit traffic, that may adjust the time slightly. In your case, we advised you to be prepared for June 13th or 14th, and when we narrowed it down, we gave you a time window. The crew simply made good time and arrived earlier than expected. Now, regarding the delivery timeline: your contract clearly states that for a 1,442-mile move, we ask for 10–14 business days from your first available delivery date, excluding weekends and holidays. If you’re available right away, the delivery process starts immediately. But if you had told the movers you wouldn’t be available until June 21st, then that would’ve been the first eligible delivery date. You were picked up on the 13th/14th and your items were delivered 11 business days later, well within the contract window. We always advise customers not to book flights around delivery dates because even if we aim for a specific window, delays due to mechanical issues, weather, or other jobs can occur. Roxy remained in contact with you during the delivery process, but the issue was that you kept requesting an exact date, which we never provide for shared moves. The driver may have given you a goal date, but again, delivery ETAs are not guarantees. Regarding the pickup and loading, the reason items were left behind is because you had more inventory than what was originally submitted to us. You were offered two options: (1) add the additional space at the same per-cubic-foot rate, or (2) leave those extra items behind. You chose to leave them. The driver did not pick random boxes—he packed what fit in the agreed space. Some additional boxes were used only because you had loose items and unpacked materials (e.g., clothes, lamps, etc.), which cannot be loaded unsecured into a shared truck. Your move did not fill an entire truck, and that’s exactly why your price was so low. The driver had to load, unload, and reload multiple times based on your changing decisions. That’s likely what you perceived as “complaining,” but he was doing his job as best he could given the shifting instructions. Now regarding your statement about delivery delays—your delivery was completed in under two weeks (11 business days), which again falls well within the 10–14 business day range. Our crews don’t work 24/7. Expecting a 1,400+ mile delivery in 24–48 hours on a shared truck isn’t realistic unless you pay for a dedicated direct move, which costs significantly more. That’s why you were quoted under $3,000 instead of closer to $7,000+. Your repeated calls and emails were received, and you were responded to. You just weren’t getting the answer you wanted—an exact date—which we cannot and do not provide. There’s a big difference between “lack of communication” and “not getting a specific commitment.” As for the delivery notification, we understand you didn’t receive a full 24-hour heads-up. That can be frustrating, and we apologize. Still, your delivery was successful, and the crew got your items inside. Lastly, regarding your missing or damaged items: you are covered under the insurance you chose—standard cargo at $0.60/lb per article. You declined full-value protection. While we understand a crib or bed may be worth more, the payout is based on weight, not retail cost. This is clearly outlined in your contract. We’re still trying to locate the bed frame piece. If it’s not found, your claim will be processed per your coverage. Damages can happen in long-distance moves due to shifting during transit, and while unfortunate, that risk is understood and signed for in every agreement. In closing, this situation stemmed from misunderstood expectations, not failure on our part. Your move was completed on time, under budget, and within the exact terms of the contract.

Response from Safe Medical TransportJul 16, 2025

Hello, We’re not exactly sure who this review is referring to, as there is no name, job number, or identifying information provided. To help us investigate and provide a resolution, please reach out to us directly or have a family member do so. You can also reference the job number or the name on file when contacting us. As a reminder, all customers are advised to be available for both pickup dates listed on the contract, as we do not guarantee arrival on a specific day. What we do is narrow down the pickup to one of those two dates as we get closer, depending on logistics and routing. If our crew arrived later in the day — even by several hours — that can often be due to the move prior to yours running longer than expected, or drivers needing rest due to federally mandated hours-of-service regulations. These things are communicated to the customer as clearly as possible. Regarding the $1,200 charge mentioned: this could only stem from one of two things — either the inventory on-site was greater than what was originally estimated, or significant packing materials were required. In either case, we’d be happy to explain or review the details — but we need to know which move this is in reference to in order to do that. Ultimately, the goal of a review should be to seek resolution — and we’re more than willing to help. Please contact the number at the top right corner of your contract so we can clarify any concerns and take the appropriate next steps. Thank you, Safe Hands Relocation LLC

Response from Safe Medical TransportJul 9, 2025

⚠️ Duplicate Review ⚠️ Lacey, I’m genuinely confused why you’re posting a second negative review for the exact same move. You mention a $4,000 price, but that was the exact amount agreed upon in your contract — there were no surprise charges or hidden fees. If Trustpilot allowed us to post photos, I’d gladly show exactly what you submitted to our claims department — and anyone looking at those photos would see for themselves how unreasonable it is to claim major damage based on these few small items: One broken vase A bent ring A broken wooden box A floor fan A scratch on a barstool There were no “large items badly scratched” as you now claim — that is simply not true. You also say it’s been “like pulling teeth” to reach us or get this resolved, but that’s simply not accurate. We stayed in constant contact, submitted your claim for you, and when the insurance company came back with a $14 settlement — which matches the $0.60 per pound coverage you selected — we still offered you an additional $100 out of our own pocket to make things right. The reality is that the items you submitted were minimal, some weren’t truly damaged, and they don’t weigh much — so the payout was naturally small under the coverage you chose. You felt $14 wasn’t enough, so we offered more. That still wasn’t acceptable to you, which is why you’re now posting repeated negative reviews. It’s also important to remember that you packed your own boxes. How well things are packed has a huge impact on how they arrive, especially with a cross-country move. It only takes one box corner to get bumped for a fragile item to break. And if this “ring” was truly that important, why was it packed loosely in a random box instead of safely in a jewelry box or kept with you personally? We do our part to transport your items safely, but it’s also up to you to pack valuables properly. We also offer Full Value Protection for customers who want higher coverage for valuable or fragile items, but you declined that option and chose the standard basic coverage instead. Your move was completed nearly two months ago, and we did everything we could to resolve this fairly — far beyond what was required. As a family-run company, we stand by our work, our clear communication, and the fact that we went above and beyond to offer you a reasonable resolution.

Response from Safe Medical TransportJul 7, 2025

Hello Sandeep, Thank you for taking the time to share your feedback. We truly appreciate you recognizing the team members who provided good service, and we’re sorry to hear parts of your experience did not meet your expectations. First, to clarify, the base price you were quoted — $2,932.95 — is exactly what you were billed for originally. There were no hidden fees added to that portion. At pickup, our crew found additional items that were not included in the original inventory. These required more space on the truck, which resulted in an added cost. You acknowledged these extra items and agreed to the additional amount. We even discounted this by $375 to help, so the total increase was $1,000 instead of $1,375. Regarding your pickup date, your contract listed May 17–18 as your scheduled window. We ask all customers to be available for both dates, and in your case, our team arrived on May 18 — exactly as planned and communicated to you ahead of time. On delivery, we understand the confusion around the “first available delivery date.” Your contract clearly shows your first available delivery date was May 23. Our standard delivery window for a move of 908 miles is 10–14 business days from that first available date — not from the day of pickup. Because you informed the crew you couldn’t receive your items before May 23, your shipment was returned to the warehouse and scheduled accordingly. Weekends and holidays are not counted in this timeframe, so the delivery remained within the agreed window. Once a move is booked, all scheduling and updates are handled by our operations and customer service teams. We see that you spoke with Brandon and Roxy multiple times throughout your move. While we do our best to keep customers updated, we can only confirm a final delivery day once routing and driver availability are finalized within the window. As for the items you mentioned that were damaged, please note that we did not pack your boxes, so we cannot verify how fragile items were wrapped. However, we absolutely want to resolve this with you through your coverage. Please email [email protected], and our claims department will reach out today to help you start the process. We appreciate your feedback and understand your frustration. If you have any other questions or open concerns, please reach out to our team directly — we are here to help and make this right where we can. Thank you for your time and for allowing us the chance to clarify. Best regards, Safe Hands Relocation LLC

Response from Safe Medical TransportJul 7, 2025

⚠️ This is not a legitimate review from an actual customer. We do not have anyone by the name “FEE C” in our records. This review appears to be either from a disgruntled former employee or someone who has never moved with Safe Hands Relocation. ⚠️ Hello, We have thoroughly checked our customer database and do not have any record of a customer by the name “FEE C.” In fact, we are confident this is not a legitimate review. The name does not appear in our system, and the review does not reference any valid customer, family member, or any details that match our records. Additionally, we do not provide exact delivery dates — only delivery windows or time frames, which is standard practice and clearly outlined in our contracts. If this were truly from a customer who experienced any damage or missing items, we would expect them to reach out directly to our claims department, as every move we handle is covered by insurance. We pay a substantial amount to maintain proper insurance for all our customers. If you are in fact a customer — or are posting on behalf of someone who used our services — we would be more than happy to help resolve any concerns. Please contact our Claims Department at [email protected], or call the number listed at the top right corner of your contract. When reaching out, please provide the job number (which starts with 629) so we can verify your move and assist you right away. We take these matters seriously and are committed to addressing any legitimate concerns properly and promptly. Thank you, Safe Hands Relocation

Response from Safe Medical TransportJul 7, 2025

Ken, We do have a clear refund and cancellation policy outlined in the contract you signed, but unfortunately, the conditions for a refund were not met in this case. I’d like to clarify exactly what happened so there’s no confusion. When you and your wife first booked with us, we asked you to provide a detailed inventory of every item going on the truck so we could prepare an accurate quote. We informed you we’d be sending out a 26-foot box truck, but we did not promise you the entire truck exclusively — we based the pricing on the space you told us you needed. Your original inventory listed about 920 cubic feet of space. For reference, a 26-foot box truck can hold roughly 1,800 cubic feet, so your shipment would have used about half of that space. You booked at the last minute — paying your deposit on June 12 for a pick-up window of June 15–16. Here’s what you originally listed: • One large armoire • One headboard and footboard • One king bed with mattress • 70 medium boxes • Two computer desks • Three large desks and chairs • Six dining chairs • One dining table • One double dresser, one single dresser • Two exercise bikes • Two 7-foot ladders, one extension ladder • Two nightstands • One 3-seat sofa, one 3-piece sectional • Two televisions However, when our crew arrived on June 15, they found your actual inventory was nearly double — requiring about 1,750 cubic feet of space. Instead of the 18 items/99 pieces you originally listed, you actually had 50 items/194 pieces. That’s an extra 830 cubic feet, almost the same amount as you originally declared. Below are some of the additional items that were not disclosed in your original estimate: • Additional headboards and footboards • Instead of 70 boxes, you had about 350 boxes of various sizes • Extra desks, chairs, and dressers • Shop vac, step ladders, toy truck, desk, water table, wood box • Two Christmas trees, bassinet, toy box, crib, pet container • Ironing board, lawnmower, pack-and-play, queen bed, cat food, mops, dolly, floor mat, golf bag, laundry box, extra Peloton bike, pizza oven — and more. As you can see, the box count alone quadrupled. This is not a small oversight — it’s nearly the same volume again as what you originally booked. Naturally, the price increased because the space needed did too. If you had provided this full list upfront, the cost would have been quoted accurately at the start. When you signed up, your rate was $5.75 per cubic foot. To help you, we even reduced that to $5.25 per cubic foot despite the last-minute changes. Your original quote was $6,577 for 920 cubic feet, but with the actual volume of 1,750 cubic feet, the cost adjusted to $13,198. Keep in mind, when you canceled, we had already: • Scheduled a truck that was heading to Rancho California • Booked a hotel for the crew the night before (June 14) • Paid four movers for their time and wages • Covered fuel and operating costs All of these expenses are covered by the deposit when a move is canceled outside the policy terms. That’s exactly why the deposit is non-refundable, as clearly stated in the agreement. We did not trap you — we gave you a fair estimate based on the information you gave us. When the actual items turned out to be nearly double, the price changed to reflect the reality. The trucks we dispatch are shared-load trucks unless a customer books exclusive use — which was not the case here. I hope this explains why the cost increased and why your deposit could not be refunded. We did everything possible to keep your cost reasonable and even reduced your rate. If you had provided an accurate inventory from the start, the pricing would have been consistent from day one. If you’d like to discuss this further or have any questions, I’m happy to talk.