Safe Medical TransportReviews of safehandsrelocations.com

Most unethical and unprofessional company I have ever dealt with!! Veterans??? What a disgrace! They have a F rating with the BBB! Enough said! Read the reviews!! I wish I had!! My experience is very similar to many others unfortunately. They give you an estimated delivery window but that’s ONLY after the movers give you an actual delivery date. SEVEN weeks out and still “no ETA”. My belongings included items from my Dad’s funeral and from his funeral this year. They’re irreplaceable!!

DO NOT and I repeat DO NOT trust this company!!! My fiance and I trusted them with our belongings with a move from Washington State to Georgia. The first few phone calls made it seem like they were so kind and it would be great. But then when it came to the pick up date, EVERYTHING and I repeat EVERYTHING went downhill and fast. I had pickup dates between Tuesday-Wednesday. I got a call on Monday stating they were unable to be there Tuesday and would be there Wednesday, I TRIPLE checked this and said that’s fine. I have previously taken off work and told my supervisor it turns out I’ll be in. Well come Tuesday morning I get a phone call from the movers saying they will be at my house in 30 minutes. So that caused an entire problem, when they were done I told the movers we will be in GA May 14th, no sooner as we were driving across the country. They called a few days later before I had even left WA stating they will be in GA the next day. After a whole bunch of phone calls they admitted they screwed up and would hold our stuff till we got there. Now we are in GA and they are trying to extort me for an extra $1,000 just to get my stuff delivered. I told them absolutely not paid them and decided to go pick my stuff up at the storage unit. I get to the storage unit to find it is ONLY 1/4 of our belongings. I had to make multiple phone calls to get anyone on the phone. I finally got Yoheli on the phone and she told me our stuff got separated and she will get it to us the following weekend. Weekend came and went and guess what? No delivery. I’ve sent so many emails only getting minimal responses lying saying our belongings are on the way and they never show. I’ve made hundreds of phone calls and they don’t ever answer. They lost $50,000 worth of our belongings, our life and they don’t care. This company is a massive SCAM. Do not trust them. Do not make the massive mistake my family and I did. I lost things that I will never be able to get back, things that were priceless. Legal action is in the works because this is not okay.

First I would like to point out that this criminal company Safe Hands Relocation LLC out of Daytona Beach Florida changed this Trustpilot profile to a completely different company “Safe Hands Medical Transport” to bury the real life experiences of dozens of victims. I have screenshot everything and will share this with all parties we are working with. Now our story in a nutshell. My husband and I have experienced Bait and Switch, Extortion, Theft, Forgery and endless gaslighting and lies. Our move began with our quote of $9300 after a detailed list and measurements of all items. No we didn’t add, we actually deducted. After our house was loaded but before they moved into the garage, they stopped work and demanded $5600 more. We tried to argue and push back but we were only met with “you can leave the rest”. We paid for packing, they did a horrific job. Their communicated delivery window is nothing but lies to get you to send a deposit and sign a contract. After two deliveries (well outside the window) we have 11K in damages and over 22K in stolen goods. It has been over 3 months and nothing. They sent us a form that they claimed we signed. We did not. Thanks to the good support team at the software company they use, we were able to access the data and have proof of the forgery. Game on. Any potential customers reading this, run. Read the 1 star reviews. They are all true. The people that work for this company have a legit criminal history, are couples and cover or deflect for each other. If you are a fellow victim and are looking for guidance or a shoulder, please don’t hesitate to reach out to me on Facebook, Natalie Rizzo-Stevens. I know all too well what you are going through and how violating this is. By far and away the worse experience of my life. Know that you are sadly not alone, there are many of us.

I had a contract with a broker to move my apartment which was sub-contracted to Safe Hands Relocation LLC. Pickup driver started talking nicely when he arrived but in few minutes he turned different and start asking for more money. I had no choice but to agree. Example - I had professionally evaluated Cu ft of boxes / space and he demanded that it is 100 Cu ft less than what he believes. I ended up paying for 100 Cu ft more. Once they picked up the goods, there was no communication at all as to when goods will be delivered despite numerous calls and text messages. Similarly, when they delivered the goods, the driver started asking more money saying that distance from the truck to the apt is more than 75 linear feet. Literally, the elevator was less than 10 ft and apt was less than 15 ft. I strongly refused to pay for anything as it was very clear in contract that apt is on the 3rd floor with freight elevator and less than 25 ft. When they delivered, few things were damaged and a couple of items were missing. I called the office more than 15 - 20 times to respond. Finally, they sent me the claim form which I filled out immediately with evidence. Since then there has been no response except once they said they will get back to me within a couple of hours. It has been weeks now. I would STRONGLY recommend to stay away from them.

Horrible experience. Extremely frustrating trying to get ahold of anyone to answer any questions. Paid double the initial quote. A week before pick up we sent a detailed list of all of our belongings with measurements (our inventory increased so we had to pay more, which we understood and paid, no questions asked). Day of pick up the movers loaded our boxes and 2/3 of our couch and then told us they can’t add any more to the truck until we pay them an additional $2600 more than what we were quoted. On day of pickup we actually had less inventory than what we sent the week prior so it made no sense that we magically had double the cubic feet. When our stuff arrived the movers told us they didn’t even work for safe hands and they were contracted out. Which we were told Safe Hands didn’t do. Chose this company because it was cheaper than a pod/uhaul and had great google reviews and a good “early booking deal” but it ended up being way more money and a huge headache. Based on yelp reviews, it seems like we weren’t the only ones dealing with this nightmare of a company. They spend more time replying to bad reviews than they do taking care of their current customers it seems.

Complete headache. Was passed around between multiple people the whole process. Was told from the start that they dont use third party movers and that was not the case. The movers didnt call to let me know they were a hour away as promissed. Two men arrived at my home with my underage daughter home alone. Found out over a week and a half later our things were stil in storage in California and roxy was extremely rude when she was the only one responding. Could never get ahold of costumer service. My family had some very unfortunate events happen so our items once moved were put into a local storage and as my husband and i were bringing our item home we noticed things that were dropped and missing pieces to bed that we now have to buy new beds. Still we are unable to get ahold of anyone at this company to try to figure out something. Just a huge headache. My advice find another company or do it yourself. Very disappointed in the whole process!

I have recently learned that safe hands relocation pay for their reviews which is still hard to believe, but going through what I’m going through with this company, I’m starting to believe it. I booked this company for my move from Florida to Indiana, Chris did his best until he finally convinced me to book them thinking that they would get the job done. Everyone was so nice up until they got my money and my belongings. They gave me a quote and I signed a contract for that quote but upon picking up, they changed the price on me, up to $1300 extra, when I refused to pay it, they threatened to keep my $700 deposit. I was already overwhelmed, I just agreed and I continued with it. The driver told me it would be delivered in two days! It’s been 20 days since they picked up my belongings, and I haven’t heard from a single soul. I already paid them most of the money upfront, now, nobody is returning my calls, or my email, I have reached out to Ryan, Roxy, Chris, Jack, and nobody have the decency to get back to me on where my things are or when should I expect to receive them. I have so many expensive items in those boxes and safe hands relocation will pay, even if it’s the last thing I do. This is ridiculous. How are you veteran and family owned and this is how you’re operating? I work really hard for my money and I’ll be damned if I let some dishonest people scammed me out of over $2,000 in cash plus $10,000 plus in merchandise. My attorney is handling the case, but in the meantime I feel like I should warn others about using this company for their move. Please do your research and take heed to the negative reviews because they are the real reviews!

****DO NOT USE THIS MOVER!!**** We have had an extremely frustrating experience with this company so far and there is still no resolution. We contracted Safe Hand Relocation to move our belongings from Highland, CA to Knoxville, TN. During the initial quoting process we were asked to provide a detailed list of what was needing to be moved including all dimensions. I went through our home and measured out everything we were going to have the movers take and provided a very detailed list of all the items and specific measurements for each one. This came to an initial quote of about 1600 cubic feet. When the mover showed up they started telling us we had a lot of bulky things and that though they would not charge for the “Bulky Items Fee” they would be charging for the space. The Foreman came up with a number totaling 2500 cubic feet without ever measuring anything or even starting to load the truck. This was a significant increase in the total price but we were leaving our home by the end of the week and didn’t feel we had any options. I understand that things don’t always stack perfectly but the list of all the items showed exactly what we had and needed to move. The movers arrived on July 29th, 2025. We were told we would get a call a day prior to them arriving, but that did not happen. I received a call from a random number on the 29th at 6AM which I missed / ignored. No message was left letting me know it was the mover. I ended up messaging the dispatcher later that morning and was informed that they had tried to reach out. She was able to provide the number for the Foreman and I was able to contact them to coordinate the move that day. At the time, we did not have an estimated delivery date for our belongings as we were still in the process of selling our home and finding a new one in Tennessee. We were told that the first month of storage would be included in the price and any additional time needed would be an additional charge, which we agreed to. Once we were established in Tennessee we were able to provide an address for them to deliver our belongings. We provided Summer with our delivery address on August 15th, 2025. I did not get a response from Summer until August 21st asking if I was ready to start the delivery process, which I replied yes. By this point I had already received a message from their Foreman on August 17th asking if I was ready for delivery to which I replied yes and provided them with the delivery address. I was told on the 17th that our belongings would be loaded potentially by that coming Wednesday - Friday and out to us soon after. The Foreman stated they could provide more detail the following day. I did not hear back from the Foreman until August 21st, in which he said our items were scheduled to be loaded the following day and to allow 4 to 6 days for delivery. It is now Tuesday, September 2nd and we still have no idea if our belongings are loaded and on their way, or if they are still sitting in a warehouse in California and we can’t get any updates from anyone. The bulk of the communication with this company has been through text. You can almost never get someone on the phone. This is a major concern considering the company has our lives held hostage in a warehouse or a truck somewhere and we can get zero information from them. The only benefit to that is that I have all the documented conversations on my phone that are named, timestamped, and easily accessible. At this point we feel like we have paid them close to $7000 to steal our things. This company also claims to be Veteran owned, which I am not disputing and proud to support. However, noting about this company reflect well in that regard. I would expect honesty, integrity, transparency, communication, honor, service, accountability from a veteran owned company. This company has none of that. The level of stress and frustration this has caused my wife and me is unmeasurable and unreasonable. There may be other movers tied to this company that do well, but our experience with Summer and the Foreman in Southern California had been absolute garbage. If the owner of the company would like to reach out and help with a resolution I would be glad to update this review. Our BOL is 6294470. At this point, we just want our belongings back and to not have to deal with this company anymore. It has been two weeks since we have provided a delivery address. We will be filing complaints with the BBB and FMCSA.