Safe Medical TransportReviews of safehandsrelocations.com

Horrible experience. Extremely frustrating trying to get ahold of anyone to answer any questions. Paid double the initial quote. A week before pick up we sent a detailed list of all of our belongings with measurements (our inventory increased so we had to pay more, which we understood and paid, no questions asked). Day of pick up the movers loaded our boxes and 2/3 of our couch and then told us they can’t add any more to the truck until we pay them an additional $2600 more than what we were quoted. On day of pickup we actually had less inventory than what we sent the week prior so it made no sense that we magically had double the cubic feet. When our stuff arrived the movers told us they didn’t even work for safe hands and they were contracted out. Which we were told Safe Hands didn’t do. Chose this company because it was cheaper than a pod/uhaul and had great google reviews and a good “early booking deal” but it ended up being way more money and a huge headache. Based on yelp reviews, it seems like we weren’t the only ones dealing with this nightmare of a company. They spend more time replying to bad reviews than they do taking care of their current customers it seems.

Guys were great and the price was reasonable! Very friendly and knowledgeable of how to handle and wrap everything up. Awesome job guys! Thanks for y’all’s help!

Complete headache. Was passed around between multiple people the whole process. Was told from the start that they dont use third party movers and that was not the case. The movers didnt call to let me know they were a hour away as promissed. Two men arrived at my home with my underage daughter home alone. Found out over a week and a half later our things were stil in storage in California and roxy was extremely rude when she was the only one responding. Could never get ahold of costumer service. My family had some very unfortunate events happen so our items once moved were put into a local storage and as my husband and i were bringing our item home we noticed things that were dropped and missing pieces to bed that we now have to buy new beds. Still we are unable to get ahold of anyone at this company to try to figure out something. Just a huge headache. My advice find another company or do it yourself. Very disappointed in the whole process!

I have recently learned that safe hands relocation pay for their reviews which is still hard to believe, but going through what I’m going through with this company, I’m starting to believe it. I booked this company for my move from Florida to Indiana, Chris did his best until he finally convinced me to book them thinking that they would get the job done. Everyone was so nice up until they got my money and my belongings. They gave me a quote and I signed a contract for that quote but upon picking up, they changed the price on me, up to $1300 extra, when I refused to pay it, they threatened to keep my $700 deposit. I was already overwhelmed, I just agreed and I continued with it. The driver told me it would be delivered in two days! It’s been 20 days since they picked up my belongings, and I haven’t heard from a single soul. I already paid them most of the money upfront, now, nobody is returning my calls, or my email, I have reached out to Ryan, Roxy, Chris, Jack, and nobody have the decency to get back to me on where my things are or when should I expect to receive them. I have so many expensive items in those boxes and safe hands relocation will pay, even if it’s the last thing I do. This is ridiculous. How are you veteran and family owned and this is how you’re operating? I work really hard for my money and I’ll be damned if I let some dishonest people scammed me out of over $2,000 in cash plus $10,000 plus in merchandise. My attorney is handling the case, but in the meantime I feel like I should warn others about using this company for their move. Please do your research and take heed to the negative reviews because they are the real reviews!

****DO NOT USE THIS MOVER!!**** We have had an extremely frustrating experience with this company so far and there is still no resolution. We contracted Safe Hand Relocation to move our belongings from Highland, CA to Knoxville, TN. During the initial quoting process we were asked to provide a detailed list of what was needing to be moved including all dimensions. I went through our home and measured out everything we were going to have the movers take and provided a very detailed list of all the items and specific measurements for each one. This came to an initial quote of about 1600 cubic feet. When the mover showed up they started telling us we had a lot of bulky things and that though they would not charge for the “Bulky Items Fee” they would be charging for the space. The Foreman came up with a number totaling 2500 cubic feet without ever measuring anything or even starting to load the truck. This was a significant increase in the total price but we were leaving our home by the end of the week and didn’t feel we had any options. I understand that things don’t always stack perfectly but the list of all the items showed exactly what we had and needed to move. The movers arrived on July 29th, 2025. We were told we would get a call a day prior to them arriving, but that did not happen. I received a call from a random number on the 29th at 6AM which I missed / ignored. No message was left letting me know it was the mover. I ended up messaging the dispatcher later that morning and was informed that they had tried to reach out. She was able to provide the number for the Foreman and I was able to contact them to coordinate the move that day. At the time, we did not have an estimated delivery date for our belongings as we were still in the process of selling our home and finding a new one in Tennessee. We were told that the first month of storage would be included in the price and any additional time needed would be an additional charge, which we agreed to. Once we were established in Tennessee we were able to provide an address for them to deliver our belongings. We provided Summer with our delivery address on August 15th, 2025. I did not get a response from Summer until August 21st asking if I was ready to start the delivery process, which I replied yes. By this point I had already received a message from their Foreman on August 17th asking if I was ready for delivery to which I replied yes and provided them with the delivery address. I was told on the 17th that our belongings would be loaded potentially by that coming Wednesday - Friday and out to us soon after. The Foreman stated they could provide more detail the following day. I did not hear back from the Foreman until August 21st, in which he said our items were scheduled to be loaded the following day and to allow 4 to 6 days for delivery. It is now Tuesday, September 2nd and we still have no idea if our belongings are loaded and on their way, or if they are still sitting in a warehouse in California and we can’t get any updates from anyone. The bulk of the communication with this company has been through text. You can almost never get someone on the phone. This is a major concern considering the company has our lives held hostage in a warehouse or a truck somewhere and we can get zero information from them. The only benefit to that is that I have all the documented conversations on my phone that are named, timestamped, and easily accessible. At this point we feel like we have paid them close to $7000 to steal our things. This company also claims to be Veteran owned, which I am not disputing and proud to support. However, noting about this company reflect well in that regard. I would expect honesty, integrity, transparency, communication, honor, service, accountability from a veteran owned company. This company has none of that. The level of stress and frustration this has caused my wife and me is unmeasurable and unreasonable. There may be other movers tied to this company that do well, but our experience with Summer and the Foreman in Southern California had been absolute garbage. If the owner of the company would like to reach out and help with a resolution I would be glad to update this review. Our BOL is 6294470. At this point, we just want our belongings back and to not have to deal with this company anymore. It has been two weeks since we have provided a delivery address. We will be filing complaints with the BBB and FMCSA.

I booked my move with a hard move date due to leaving the state. I paid my 1/3 deposit and signed with this company due to being a veteran owned and veteran friendly company. I was given 2 potential days to move prior to my deadline. I was concerned leading into the 2 day window since I had not heard from the dispatcher. I was assured that I was on the schedule for the 2 day window. I contemplated getting a refund with the 72 hour window and more assurances were provided to me. I should have listened to my feelings. The first day of the potential pickup came and no one reached out or showed up. The second morning came and I started calling them to see when they were coming to move my studio apartment across the country. I had a 7 AM flight for the next morning and needed them to come through as I was assured days earlier. I was finally able to reach someone and they were working on the schedule for that day still a d would get back to me. Then late in the afternoon, I got a text saying that they could not make it. I was offered a refund over text and accepted given my flight and my clear expectations from the beginning about the move. Now the company is not answering my calls or emails about the refund. They are keeping the funds for a move they DID NOT make. I had to move myself across the country at my own expense. It has been 2 months and still no answer. I am confused how this makes sense to anyone as a way to do business. Please use other alternatives for your moving needs. Even if you paid as instructed, they might not show, and the money is a struggle to get returned, if I can get it at all.

Update: instead of taking accountability or contacting me in any way, this company has now blocked me and is completely unresponsive. Extremely unprofessional. Look out for their AI generated photos showing “happy customers” and the fake profiles that they are paying to leave fake reviews Reached out for my move from FL to CO and unfortunately had the same experience as many other reviews. I was advised that my move would cost an estimated $2300 and to not worry about not having an accurate amount of boxes as if I added 10-20 more, it would only be an additional $200-300. When questioning about insurance, I was told that my items would be insured up to $10,000 per item. After providing measurements of my furniture and my updated box amount, my estimate then went up to $1000. This steep increase completely took me by surprise as I was only going to use Safe Hands due to them being competitive with UHaul prices… this was no longer the case. My downpayment was $1237, for a pickup date listed as June 11-12th. The estimates that I signed listed that “ Estimates may be canceled penalty free and deposits are fully refundable only if the customer cancels the move in writing during the 3 day window immediately after Bill of Lading is signed.” The Bill of Lading was sent to me on June 10th, and I was advised that movers could not be scheduled for me until I signed it. This document now advised that I was not insured $10,000 per item as I was informed during the booking process, but they actually only cover $0.60 per pound, per item. I asked my dispatcher R—- (the third person I was randomly thrown to) for clarity, as if my 20lb tv was broken they’d only cover $12. She advised this was correct, but that they “sometimes” will cover more. Due to the multiple variations in what D—-y (the person who booked me) and R—- said, I decided cancelling would be the best option. I was then advised that I would not be refunded anything if I cancelled as they booked a hotel for the movers, and they were now scheduled to show up at my home at 2-4pm. How is this the case when I haven’t even signed the bill of lading that was required to proceed with scheduling? R—- advised that the Bill of Lading and the estimate that I signed were the same document, which is completely false. I was then emailed by an E—— P——, asking how I would like to proceed as movers were scheduled for me the next day. I responded back requesting a phone call, and stated if movers were scheduled we’d see them then. No phone call was returned, in fact their off shore representative told us to stop calling. No email response was received. No movers showed up. No money has been refunded. This is the biggest scam of a company. They’re not BBB accredited and in fact have an F rating. Their reviews on Facebook are fraudulent. If you click through them, they are clearly paid reviews from fake accounts. Do not trust this company. They are the classic bait and switch movers that they will warn you about with the initial phone call.

My original review was removed because apparently Second Hand is flagging their negative reviews. I was also approached by another website so I know this for a fact. Apparently, I used a persons name so I am resubmitting my review without any names. Trustpilot, if there is an another issue, you need to give the reviewer a chance to correct anything that goes against your "policies" before you completly remove a real legitimate review that will help people stay clear from this scam operation. They have cost a lot of people on here a lot of money and left several of us in financail ruins. People deserve to know so please do not remove this warning. WARNING!!! Do not use this company!! ABSOLUTELY ZERO STARS!!!! This is the most unprofessional, deceptive, illegal, fly by night operation I have ever encountered. For anyone that is even thinking of using this company...YOU HAVE BEEN WARNED. I was assured by one of their employees that I would be well taken care of from start to finish. What a joke! This is one of those scam operations where they give you a bogus quote and when they start loading, they claim you have gone over and you have to pay more money. By the way, there was no way for me to verify their calculations, they just expected me to hand over more money. I’m a 64 year old disabled woman and there’s no way I can climb onto an 18 wheel truck and measure anything. This caused me to have to leave several of my larger items behind which were in the original quote (including my box springs and bed frames). I was literally sick to my stomach and in tears and they could have cared less. They just kept texting people and having them send new contracts. They stand there and will not touch anything until you Docusign a completely different agreement from the original and Zelle more money to some random person. (Zelle states not to send money to people you do not know but I had no choice since my flight was leaving the next day) I wish I had called the police like others had done. It took 13 days for our belongings to arrive. They told us it would be 3-5 days. During this time there was very little communication and all they did was lie on the whereabouts of the truck. When it finally did arrive, the driver who is a contract employee told me that the trailer broke down and he and his daughter and her friend had to unload it and reload everything onto a new one. This included not just my items but others people's items as well. Nothing was wrapped in blankets, many items were packed into different boxes or missing and damaged. The driver did not want to pay professionals to unload and had me pay him directly because he said the company owed him money and he was arguing on the phone with someone right in front of me. He, daughter and another young man unloaded. It was a complete disaster and took them 6 hours. His daughter told me she was just along for the ride because she wanted to travel. They were not professionals at all and had no idea what they were doing. The driver also demanded more money since he had to take an elevator. I had to sign another document, go to the bank and get cash before he would proceed. He would not even start unloading until I returned from the bank. I have tried to get a refund from this company for their deceptive practices but all they want to do is gaslight their customers. They spend their time writing rebuttals to all their bad reviews instead of listening to their customers and resolving complaints. I was told by the supervisor, "the bottom line is we got your stuff to you". He refused to compensate me for the money they extorted from me. I have since filed complaints with the Department of Transportation (FMCSA) and the Attorney General of Florida. This company needs to be put out of business. As expected, Safe Hands wrote their standard reply of it's your fault not ours to my first review. I am expecting the same for this one.