Safebound Moving & StorageReviews of safeboundmoving.com

The crew was excellent, hard consistent workers, very courteous, friendly. Casey, Vince, Renaldo are an asset to your moving company to be sure .They were very accommodating and appeared to be tireless workers. We can't thank them enough. Moving can be very stressful and they surely made less so Thank you again for providing us with such a wonderful moving crew Dona & Bud & Bud Hall

GUI and Richard were awesome. They handled everything with extreme care as if the property were their own. I would highly recommend them.

Kind gentlemen who made fast work of packing a 3 bedroom home.

Where do I begin? This was a carrier assigned by a broker ( my first mistake). The crew in FL left a huge mess requiring a cleaning service before we could close. We are seniors and couldn't handle it. The extra fee for the piano was a joke- the guy needed my. Husband to unpack the Allen wrench he needed. Parts from the piano, bed, etc. were thrown all into a box unmarked for the next crew delivering my load. I paid extra for art packing and could hear the broken glass in the box, my piano was broken, furniture was destroyed or damaged, 40 items total, many where I paid extra for them to pack. Crushed boxes marked fragile in huge letters. Lost parts to the bed and couldn't assemble. Bookcases came broken and missing the shelving. I'd just lost my parents months apart and they destroyed precious heirlooms, even chins I paid them to pack. Sent a rig that could not drive in local roads and then had $2000 more to pay for a shuttle. We were missing boxes, lord knows where they are now. Thry acted so concerned and offered to settle but then said it was such a big claim I had to go through their insurance. They offered $250 which didn't even cover the $300 I had to pay to have laborers come move a table they refused to bring upstairs and move the marked boxes to the proper room and story as they were left in big stacks everywhere either no regard as to where they should go. And for that $350 after they threw another $100 at me, I would need to sign a gag order. I chose to decline and warn you instead.

I am rating their customer service as a one. (I would rate the actual moving people as a 4). I was referred to them to move a grandfather clock locally. The 'estimator' CHRIS quoted $999 which included 3 hours of time for THREE people, PLUS charges for one hour of travel, a clock technician charge, and an 'operational charge.' When I asked if this was a flat rate, they said no, it was an hourly rate based on 3 hour minimum. I had no idea what was involved. I had to rely on their estimate that it would take THREE people. Clearly that was an upsell to inflate the price. But, of course I didn't know that. I was floored by the estimate so in order to be sure that it wouldn't end up costing more, I asked for a flat rate and was offered a flat $1000. The original contract had the specifics, but the document I signed only stated that a clock was being moved, without detail. When the truck showed up, there were only TWO people. Had the original quote stated two people, the cost would have been about $240 less and had I negotiated a flat rate, it would have been based on that. I emailed the original estimator person who kicked it 'upstairs.' A person (ZACK, I think) called me and was extremely rude, would not let me explain why I thought the fee was unfair, but he continued to talk over me even while I asked him to stop and listen. He continually told me I signed a contract. I maintained that the estimate and the agreed amount was based on more workers than were sent by the company; but he wouldn't listen. Even the driver could hear this guy speaking loudly and not stopping when I asked him to listen. This is poor customer service. Making a small consideration in the price would have been in order or a polite person who validated my concern. But, they had my clock on the truck and wouldn't bring it in until I paid the full amount. So, I did. I sent a follow up email and received even a ruder reply. DO NOT USE THESE PEOPLE. I feel sorry for their actual moving staff. They were polite, nice, and handled my clock carefully. However, although the person who was the clock tech handled the moving parts well and reinstalled them, I had to ask her to set the time and then after she left, it wasn't keeping time. I realized that she hadn't started the pendulum. Once that was done, it worked perfectly. Since there was a separate fee for a clock tech, wouldn't you think they would know to start the clock??

Ryan and his team were great, very professional. Thank you.

Ryan Nico and Danny came in and packed everything up in a timely manner, provided more than enough supplies, and packed quickly! They all three were absolutely wonderful, happy and did a great job. I had two drop offs (one house and a storage) and they got it all done. I will absolutely hire them again in the future for my next move

Ryan, nico and Danny handled the move perfectly! Communicated clearly when they were on their way, everything arrived carefully wrapped and protected. The furniture arrived in perfect condition and the guys were incredibly polite and helpful in getting them to the right spots.