Jessica W.
The button was hard to push on the heat…
The button was hard to push on the heat pack. And I filled the vial sooner then I thought. It took my whole other hand to push the button on the draw device
Response from Rythm HealthFeb 19, 2026
Thank you for the feedback, Jessica. The heat pack can occasionally be tricky to activate. If that happens, try flipping it over and bending it from the opposite side. It usually clicks with much less effort that way. We have not commonly heard of the button being difficult to press, so it may have just been an unusually stiff device. I am glad the vial filled quickly once it started. If you ever run into any issues, please reach out to our customer service team. They are excellent at walking through troubleshooting in real time.




