Kaitlyn C.
The sample took more than 10 minutes
The sample took more than 10 minutes, my blood was coagulated. It did not fit to the top lip. I typed in the code after I scanned the sample bag and it gave me an error message that said “method not allowed.”
Response from Rythm HealthApr 21, 2026
Hi Kaitlyn, we’re sorry for the confusion here. It looks like your sample was successfully processed and your results were delivered, but we completely understand how the error message and collection experience could have caused concern. We’d be happy to walk through what happened and help ensure a smoother experience next time. If you need any support or have questions about your results or the process, our team is here to help, just reach out via text or email anytime.