customer
Mail in pharmacies such as Optum and…
Mail in pharmacies such as Optum and express scripts are able to accommodate my medical needs and medication’s with a doctor that I have found. I’ve never had any trouble getting my medications mailed to me until I went to this pharmacy. The same rules apply universally but somehow this pharmacy doesn't abide by those rules, they make their own up. Would not recommend.
Response from Rx OutreachMar 12, 2026
Thank you for sharing your feedback. We’re sorry to hear that this situation was frustrating. Our Pharmacist-in-Charge did reach out to speak with you directly to better understand the circumstances and review your prescription with you. As a licensed pharmacy, Rx Outreach must follow state licensing and prescribing regulations, which can sometimes affect whether a prescription can be filled depending on the patient’s location and the prescribing provider. These requirements apply to all pharmacies and are in place to ensure medications are dispensed safely and in compliance with applicable laws. We appreciate the opportunity to review these situations with patients when questions arise. —The Rx Outreach Team