Jeff
Only Use Secure Upload for ID - Suspicious behavior
After using the secure upload portal for my ID at setup and several times after to do the same several different operators insisted that I instead email them a copy of my ID. This is not HIPPA compliant and very odd because the ID issue was resolved at time of setup. They delayed filling for 7 days while they continued to insist I would need to use an unsecure email channel. Eventually, the acknowledged the more that 5 secure uploads and filled the RX late. All operators seemed put out and disappointed that I would no use their email to send ID. That is incongruent and suspicious behavior that was consistent across several customer service agents.
Response from Rx OutreachJun 1, 2026
Thank you for sharing your feedback. We're sorry to hear about the frustration and delays you experienced while trying to complete your order. We take the security of patient information seriously and understand how frustrating it can be when there is uncertainty around documentation and order processing. We appreciate you bringing your concerns to our attention and will use your feedback as we continue working to improve our patient experience. —The Rx Outreach Team