SPARER
Once again RX Outreach FAILS miserably
Once again, RX Outreach had proved beyond any doubt at all there they care NOTHING about Customer Service. Once again, I placed a reorder that NEEDED to be shipped by the USPS as they use the very cheapest FedEx rate that the only people that FedEx will talk to about a shipment is the shipper - them, not us, the customers, about our medication. When I placed the order I very clearly reminded the woman on the phone that this NEEDED TO BE SHIPPED BY THE USPS and that their system automatically changes it to the horrible FedEx basic, no frills, no service shipping. She looked at my record and saw exactly what I was talking about, then she put me on hold to talk to her manager, who knew exactly what she was talking about. She came back on the line to tell me that she said she is personally is going to insure this is going to be sent by USPS. HUGE SURPRISE!!!! About 20 minutes before they close for the day, I got the text telling me that my order has shipped and the USELESS FEDEX TRACKING number to go with it. When I called, I was told the Supervisor was already gone for the day. When I asked to speak to the supervisor's manager, she put me on hold, came back 10 minutes later and told me that he's going to "look into it" and call me back. I told her that this was not acceptable as EVERY SINGLE TIME I'VE HAD AN ISSUE I'VE ALWAYS BEEN TOLD THAT THE SUPERVISOR OR MANAGER IS LOOKING INTO IT AND WILL CALL YOU RIGHT BACK. AGAIN, HUGE SURPRISE, I'VE NEVER, EVER GOTTEN A SINGLE CALL BACK FROM ANYONE AT RX OUTREACH. And I have no doubt that when I call tomorrow morning, I'm going to get the same song and dance I get every time this happens. "Oh, he's in a meeting," "Oh, he just went into a meeting," Oh, you just missed him, he just went to lunch." and of course then we're right back to the "Oh, he's in a meeting." All this is gobbledygook for "aw, I don't want to actually have to do anything today" GREAT MANAGEMENT STYLE PEOPLE!!!
Response from Rx OutreachSep 2, 2026
Thank you for sharing your concerns. We reviewed what occurred with your recent order and understand your frustration. Our team was able to correct the shipping method, send your medication via USPS as requested, and provide the updated USPS tracking information by text. However, we also recognize that you were told you would receive a follow-up call and that call did not occur. We apologize for not following through on that commitment. We appreciate your feedback and take concerns about communication and service seriously. We will use this experience as we continue working to improve our processes and the experience we provide our patients. —The Rx Outreach Team