RW&CO.Reviews of rw-co.com

Be prepared to be treated like dirt. Quality of clothing is no better than H&M and the prices are 3x that. Clothing falls apart after a few washes (stitching), when I went back to the store to try and exchange it for a different (non-defective pair) I was blamed. Told I didn't take care of it properly and had put the clothing in the dryer. I hadn't, I had followed the washing instructions (wash in cold and then line dry) then the manager told me that I "must have gotten then caught on something. I was told "I should know better". It was absolutely humiliating, I was near tears and had to leave. I tried calling customer service. After being on hold to "maintain my priority" (which was constantly changed) I finally spoke to a representative for about 2mins. Was told his "system was down" and would be called back in 5 minutes and did not receive a call back. I have been insulted, humiliated and had my time and money wasted. My only recommendation is to NEVER shop here.

Excellent service from the manager in the Kingsway mall, Edmonton location. Always eager to help customers and is always friendly and courteous. it's always a pleasant experience shopping there. The staff are extremely helpful.

My recent visit to RW & Co was a complete disappointment. Despite being promised a receipt via email due to their lack of paper, it never arrived. The customer service was equally unsatisfactory, with dismissive staff showing no concern for the issue. Overall, a frustrating experience that left me feeling undervalued as a customer.

Très mauvais service à la clientèle. Mauvaise expérience de commande en magasin. Je commande un veston taille 2 en solde de la boutique des Promenades St-Bruno, que je dois recevoir à la maison. Lorsque la vendeuse commande l'article pour moi, j'ai le veston entre les mains en taille 4 que je lui tends, mais malgré ça, elle fait une erreur et commande le mauvais article (ça arrive.). Je reçois donc un pantalon blanc taille 4, je téléphone au service à la clientèle, elle ne peut m'aider et me dirige vers le magasin qui a fait l'erreur. J'explique que c'est un item en solde, que j'ai peur qu'il n'y ai plus beaucoup de tailles disponible alors j'aimerais qu'elle m'envoie le bon article afin de m'assurer de l'avoir et d'ensuite régler le retour en magasin. C'est impossible. Je propose donc de le commander en ligne moi-même et de retourner l'article par la suite. Lors de l'achat, j'ai eu 30% de rabais (qui n'est pas disponible en ligne) et je n'atteins pas le montant de livraison gratuite en ligne alors je demande s'il est possible de me rembourser ces frais supplémentaires lorsque j'irai retourner le mauvais pantalon. Aucune ouverture. Elle ne peut rien faire pour m'aider à régler ce problème qui a la base, est une erreur de leur employée. Je téléphone 4 fois en une heure, au magasin de St-Bruno, aucune réponse. Je téléphone donc au Dix30, ils ont l'article, j'explique la situation, mais encore là, elle ne peut me garder l'article plus que la journée même (on est vendredi 16:00 !!!). Il faut donc que j'aille maintenant en magasin. Jamais été aussi compliqué de faire un achat !! Une erreur ça arrive, mais ne rien mettre en œuvre pour la régler, ça manque de professionnalisme et de respect envers la clientèle.

I purchased items on line and have always been told I have 14 days for a price adjustment but when I went into the store they would return my item but refused to allow me to repurchase them. The smart thing to do is purchase in the store first at the sale price and return the same items that were purchased online. The store in Heartland in Mississauga is horrible and ruining RW&CO brand. Too bad the customer service is poor including their customer cares department.

After sale service for online orders is horrible. Do not recommend shopping there, they do not value their customers.

My husband and I were served by the manager at the Train Yards location in Ottawa. We were impressed by the customer service we received from Karl. He went above and beyond to ensure that we were completely satisfied. He was friendly, patient and understanding. This type of service is rare these days. Thank you so much Karl!

If a company has continuing issues, with customer orders and benefits from seriously delayed refunds, and fails to address the issues, that borders on FRAUD. My partner wanted to purchase a dress coat for me at RW&CO at the local Mall. Did not have my size. They checked and said we have your size on line. My partner paid for it with her credit card and she ordered it through the store. Late that afternoon when we returned home there was an e-mail stating that they were not available, after being told that there were 4 in my size. WE have never received any product. Since then we have been going through a terrible process to get a refund. At one point, we were told the refund was put back on her credit card. We checked with the Card Company, it was NOT, ( we checked with the card company before we called) and the customer service rep argued that it was. Three calls now and still to no avail to get the situation resolved. It seems the ( RW&CO ) does not want to refund her credit card. Over two weeks now. They are NOT BBB associated. So now to escalate the issue with a complaint to Dept. of Consumer Affairs and share my issues with Market Place. If you have an issue with this company, and they will not resolve the issue, Then file a complaint.