RW&CO.Reviews of rw-co.com

DO NOT BUY ONLINE you can't return or modify, nor are they willing to hear you out. Wouldn't switch my accidental large to a medium.

I buy online several times and after several days it cancelled. If you can not sell online stop to do it and just focus on stores.

Really Bad customer service! I complained about poor quality of the cotton pant. In less than one month the color get faid and lose color. I've not even washed it yet. Company rep. asked me to wash the pants that may fix problem! After I sent all pictures and evidences I received an email that your case is now resolved!!! How my problem is resolved while I did not get any response! They close the case without customer satisfaction.

So disgusting people. They deserve 0 star. No any customer service support. We can not cancel our order once place. Even if you reported any mistake in order. I never saw that bad customer service👎🏻👎🏻

J’ai jamais vu une entreprise ne pas respecter ses clients comme ça. En 6 ans j’ai dû acheter pour plus de 10,000$ dans ce magasin. Pour une histoire d’étiquettes manquantes, on me dit non pour un échange de grandeur. Sérieusement je suis outrée, je me sens comme si je suis une petite cliente bin ordinaire. C’était ma dernière visite au RW & Co

I don't know about the company but I do know about the Manager in upper Canada mall amazing . She helped me with all my work clothing and I looked great . Thank you Malshika

Their website had a glitch with pricing for cyber Monday shipping and I was going to reverse my order and reorder but figured I’d just contact customer service to get it refunded. I thought this would be no problem since it was their issue and not a huge deal. Instead, I was sent (inapplicable) ‘fine print’ policy repeatedly and then she stopped responding completely when I asked for how the fine print applied specifically to my order. They’ve lost a loyal customer over $7 shipping that is easily reversed. I loved RW but the principle of not correcting their mistake (and not responding) has lost me as a customer.

This company has horrible online customer service. They didn’t even bother to respond back to my online complaint when their website was having issues. Honestly retail is struggling and if you can’t even bother to provide decent customer service then you can’t be surprised when your business goes bankrupt.