RW&CO.Reviews of rw-co.com

I am very dissapointed about the quality of their products especially those sweaters they sell quite expensive.

Useless customer service I ordered on October 9th it’s been stuck in Ontario since it got picked up from them. It has not moved out of Ontario since it got picked up. Yet delivery to my Flex Delivery Post Office was supposed to happen today. Canada Post customer care refuses to investigate and RW&Co. Doesn’t care whatsoever once they have your money. Scammers useless customer service. Garbage.

If I could I would give 0 stars. Worse customer service. I ordered online and their courier sent it to the wrong address and the courier confirmed this. They are still refusing to refund me my money back. RW&co is a scam. Customer Service reps were not helpful at all!! Don't shop online they are the worse!!

I would not recommend buying a suit from RW&CO. I spent roughly $800 on 2 suits for a new job. They looked great but both pairs of pants ripped along the inner seam almost immediately. The 1st pair ripped within about 2 hours of wearing them on my 1st day at work. I had done nothing unusual. I drove to work, sat at my desk, and the seam split open. I assumed it was a defective pair, so I wore the 2nd suit the next day. The exact same thing happened. Two suits. Two days. Two ripped seams under normal wear. What makes this even more frustrating is that I contacted RW&CO looking for a resolution and have now stopped receiving responses. For the amount I spent, this level of quality and customer service is unacceptable. I would strongly caution anyone considering buying a suit from RW&CO until they address the quality issue and how they handle customers when something goes wrong.

I visited their shop in Square 1 Mall in Mississuaga, Mr. Orwa was very supportive, friendly, and professional. I'd buy again from this shop thanks to his support.

Very Disappointing Gift Card Experience I have been a loyal RW&CO customer for over 10 years, which makes this experience even more disappointing. I have a gift card with a balance of $140.00. Over the past six months, I have contacted customer service numerous times regarding this issue. During several interactions, customer service representatives confirmed that the balance was still on the card, that it had not been used, and that RW&CO would either return the original gift card or issue a replacement card with the remaining balance. However, despite repeated assurances that the matter was being worked on and awaiting approval, nothing has been resolved. Every time I followed up, I was told to wait a little longer. On July 15, 2026, I contacted customer service again regarding Case #02218075, only to be told that the balance is now $0.00. This completely contradicts what I was told for the last six months. As a customer, this has left me feeling misled and frustrated. It seems like I have been given repeated promises without any real intention of resolving the issue. Instead of receiving a solution, I have spent months chasing updates and getting different answers each time. I never expected this level of customer service from a company I have supported for over a decade. A gift card balance of $140 may not be significant to a large company, but it is still a customer's money and should be treated fairly and honestly. I cannot recommend RW&CO based on this experience. I hope management takes a serious look at how gift card issues are being handled and ensures that customers are treated with transparency, consistency, and respect. Case Number: 02218075 Outstanding Balance in Dispute: $140.00 Date of Latest Contact: July 15, 2026 Unfortunately, this experience has caused me to lose confidence in the company.

RW & Co online can cancel your order and give excuse that particular store does not have a product even though it shows online. They select the store by themselves without asking and give you excuse that can't do anything after cancelling. If you are using gift cards to order the products your money will stuck because now you have to wait to use for their other products.

unable to alter (add or delete, or cancel items) online order even after having spoken with costumer service on the phone, there is no option to alter the order. the orginal order qualified for free shiping i thought about adding another item to the oder so that everything can be shipped (to a dt toronto) store for free. However, here was no option to do this. Even after having spoken with a customer service rep over the phone. Had the option of altering, in this case, adding to, the order been available, i would have added another item. the call to customer service rep at 1855 232 1926, was not helpful. Not only did the rep not offer any alternatives, but sounded very condescending. The attitude conveyed by the rep was, "You're sol" this customer service rep should not be answering customer calls, imo. the call was made February 16, 2026, 900 am, EST