RW&CO.Reviews of rw-co.com

I bought a coat in January. It is now March. This coat has fallen apart to the point of not wearing it. Within the first couple weeks strings were coming out of the seams , there’s now holes in the pockets. Very poorly made . Do not buy .you can get a better coat cheaper at Walmart or probably anywhere else. Also just to note the people that were working did not care at all. Didn’t say hi or anything. Also didn’t tell me till after the purchase I have a month to return , I was hesitant after that. They said no your fine no need for receipt to return

I had a negative experience with RW&CO's customer service. I mistakenly entered the wrong shipping address when placing an order. Immediately after placing the order, I contacted their customer service department to inform them of my mistake. However, instead of helping me to correct the address on the undelivered items, they advised me to wait until I received the tracking number. Then, I was told to go to the Canada Post website and change my delivery preference to "pick up at the post office." Even though I did as instructed, the packages were still shipped to the wrong address. Consequently, I did not receive half of my order. When I asked for a refund, I was informed that I would have to wait until the order was returned to them to receive my money back, which I am guessing will not be returned. I requested the service representative to escalate my case so I could speak to a manager and instructed them to call me back. Instead, I received an email repeating what I had already been told. It would have been nice to talk to the manager to discuss this further so that I could fully understand their decision was not helping me.

Sizing has become extremely inconsistent and quality of products has gone downhill.. especially for the prices. I recently ordered over 10 items and had to return them all due to poor sizing/weird proportions and very poor quality fabric.

We went to RW&Co. in CF sherway Gardens, Etobicoke on 30th December around 9 PM. And there was an indian at billing counter who seemed veryyy rude just because we are from his home country he cant take us for granted.

My package has been sitting as awaiting carrier pick up since the 25th, the only response I have gotten back is "these delays are normal." That was after three separate email attempts, two live chat attempts, a Facebook comment, and an Instagram message. That's not a delay, you never gave the package to Canada Post, you lost it! The run around I have received is absolutely atrocious, their entire customer service team is in the toilet. They do not read your messages - I said nobody would respond to me via email, so they come back on Instagram with "Please contact us via email for this matter :)" I ask where my package is & they say "Your return needs to be done through Canada Post." What even is this company?

Toronto, Ontario I ordered on a small order worth $400 and never received it. Tracking said delivered my security cameras showed me there had been no delivery. I have sent their customer service three separate emails all 3-4 days apart regarding my package never arriving and I have been completely ignored. I will be boycotting RW&Co.

Their customer service deserves a zero rating! I purchased an expensive coat ($430) from their website and I realized it was missing a dream catcher that attaches to the zipper (it was both in the picture and the description on the website) and when I called customer service to complain, they advised me to purchase it again and see if it’s still missing! I did that and when I received the jacket the dream catcher was missing again so I returned it (over 3 weeks ago) and I haven’t gotten my refund back even though they confirmed that they’ve received the package! Their over the phone customer service is useless! I’ve called over 10 times and I only get “I’m so sorry but there is nothing we can do!” I WANT MY REFUND BACK. The only thing they did was REMOVE the jacket from their website after my complaint but how does that help me as a customer? They just wanted to cover their a$$ so they don’t get into more trouble with more customers without even solving my issue and now they took my money and the jacket!

Terrible customer service. I purchased an item and then 2 days later it went on sale. I spoke to someone who told me email the item details, etc. to customer service and someone would respond promptly. I've never received a response and am told to keep waiting for the response to my email. Who knows if it'll ever arrive? There are WAY better stores to buy clothes from...won't be bothering with this place again. EDIT: Just wanted to edit this to add that it is now December 5th and I still have not received any response. I've called and spoken to customer service THREE times and have been told each time that "back office is going to process it". Today when I (calmly) asked if the issue could be escalated, the person just hung up on me. Bravo guys...classy business you're running there!!