RV Part Shop USAReviews of rvpartshop.com

Friendly service and received exact right refrigerator door

Update: I was able to reach a representative and was given an update on my order so I think it was just their tracking system that did not update. My order is ready for me to pick up. Yes! I have yet to receive my order. I called two days ago and left a message with no return call.

First time ordering with them but found exactly everything needed.

So great to work with. Responsive. Did the research to make sure I got the right item, and even gave me options - one of which was much less expensive. Great experience!

It was fast and easy!

When I called to check on my order The customer representative actually said oh I remember your order and it was amazing to me that he remembered personally great customer care service

My order was complete and on time..Thanks.

My experience with this company in the beginning was favorable. When I ordered leaf springs for my fifth wheel, as one broke while traveling to my destination, I called and spoke to the owner. He helped with finding the right leaf spring and said it would possibly ship the next day on 12/29/22. Due to the Hollidays it didn’t arrive until 1/6/23. I spoke to the owner on 1/3/23 asking if the order shipped, as I hadn’t received a tracking number and an invoice. He said he would check with the warehouse where he had ordered from and the status of my order. In fairness to the company I understood that the weekend and New Year’s was a factor. On 1/4/23 after not receiving a Ship date I ordered leaf springs from a local trailer company who had them in stock. I called Richard and asked if I could return the order I had placed with him as I couldn’t wait any longer. Richard recommended to refuse the order when it came and a credit would be made. The rv park owner confirmed the order arrived on 1/6/23 from USPS and refused the order. USPS Confirmed the Oder was refused and the order was returned to the sender on 1/7/23. To date I haven’t received a credit!!! I’ve called Richard and he reported he requested he would place a trace on the the order. On 1/25/23 I called USPS that had documented the “return to sender” and they reported no trace had been asked for and she would put a trace to all USPS distribution centers and to call back on 1/30/23. I’ve emailed and called Richard several times in the last few days without any response nor have I received a credit. Presently I am out over $700.00. I’m still waiting for a response and/or reimbursement from RVPARTSHOP despite the fact that the return was verified by USPS. I understand that RVPARTSHOP staff are busy, but I am disappointed that I haven’t received a response from them or reimbursement for an item returned unopened on 1/7/23.