rvcarefree.com Reviews | Read Customer Reviews of rvcarefree.com

rvcarefree.com Reviews | Read Customer Reviews of rvcarefree.com

rvcarefree.com reviews

Showing 45 reviews with 1 star · Clear filters

Patrick V.
Feb 17, 2023
Supposed to have in stock
Supposed to have in stock , but order still awaiting, and no news of any date
Response from rvcarefree.comFeb 17, 2023
Hello Patrick, Unfortunately the item you ordered was a special order product and has a lead time of 3-5 weeks. We have sent you a screenshot in a separate email of the availability on our website you should have seen upon checking out. We hope that you reconsider changing your review after assessing this information. Thank you, ~RVCarefree.com Team
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Justin Michael B.
Jan 13, 2023
Please learn to make individual instructions and names in the paper work or even on the awning!!
There is no actual name or serial number to see which one is actually on this RV we bought. Found the instruction but it's for every single one they make instead of for the one that it was shipped with. Horrible logic behind that.
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Shawn M.
Oct 29, 2022
Wrong part was in package
Wrong part was in package. Description on website didn’t match what I received
Response from rvcarefree.comOct 29, 2022
Good Afternoon Shawn, We are sorry to hear that you received the incorrect part and were unhappy with the service we provided. We have not received any emails from you regarding this. We would be happy to help you if you could give us some more information. The item you should have received is a motor cover kit for the Longitude awning arms. If you do not have the longitude arms (PN:87JVAP), this will not fit. Can you please send us an email ([email protected]) with more information so that we can get this issue resolved quickly? Thank you! ~RV Carefree Customer Support Team
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Colorado C.
Oct 26, 2022
There isn't a phone number to contact…
There isn't a phone number to contact someone about returns and procedures. I am stuck with 2 parts I cannot use. I need the money I paid for them.
Response from rvcarefree.comOct 26, 2022
Good Afternoon Deborah & David Reeves, We are sorry you are not happy with the service you have received. We responded to your previous 1-star review and made sure the issue was resolved as quickly and efficiently as possible. We have emailed you regarding your previous review and you never responded to us. We are happy to set up a return for these products. Please send reach out to us via our contact email ([email protected]) and we can set up a return. Also, please review our returns and shipping policy on our website. Again, we have sent you multiple emails with no response on October 9th and October 11th. If you are not getting our emails, please check your spam folder. Thank you and we look forward to helping you with your returns. ~RV Carefree Customer Service Team
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Crystal V.
Aug 11, 2022
2 Wrong Awnings Sent, A Year Later and No Awning
Ordered my Awning Sept 2021- still no awning. Sent the wrong size in the box, then got the new one this past week and guess what it is wrong too! It is manual when I ordered powered. All of this was done through my RV repair shop. Hopeful it won't take another year to get it. Extremely frustrated!
Response from rvcarefree.comAug 12, 2022
Crystal, We are very sorry for your experience. We are an independent retailer of Carefree of Colorado products and show no record of your order listed on that date or anything around that time frame. For this reason, we suggest reaching out to whomever you purchased this product from. Next time, we would be happy to assist you with getting exactly what you need and thoroughly reviewing all the details before you make any purchases. We ask that you would please consider removing this review from our Trustpilot page since we were not the retailer that you purchased from. Thank you very much, RVCarefree.com Support Team
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