rvcarefree.comReviews of rvcarefree.com

I submitted my order Nov 5th. Customer service contacted me to verify I was ordering the correct product since special order, which I appreciated. I was provided notification of order status update on Nov 7th showing it was "awaiting shipment." Not seeing any changes to order status, I reached out to customer service Nov 12 and was told I would have tracking week of Nov 17. Nov 18 was informed of another delay with shipping and order would not be fullfilled until Dec 2. I checked the status of the order again Dec 3 (a month after submitting order) and still showing "awaiting shipment".

Right part number was sent, but it's obviously the wrong part in the packaging. Doesn't match the online layout picture at all. I have no idea what the part I received goes to. I'll have to call during whatever their business hours are tomorrow to deal with the hassle of the return process, and hopefully get the correct part soon. Packaging was good, but good god....almost $50 for two small pieces of plastic in an oversized cardboard box -- seriously?

No one to answer the phone . Call 10 times trying to to talk to a live human . Impossible to do that with this company . Part ordered for a month still not received it. Will never order from them again .

I found the site to be hard to navigate. A pitcher of the parts would be helpful as I will not be Shure, I ordered the wight part until it gets here.

Very helpful with figuring out what I needed. On the other end I bought the shock and hardware kits each and received both much to my surprise the shock seems normal and price a little high but not to bad but a small bag of mounting hardware with a couple pins and small plastic pieces for 48$ is an extreme rip off. I could get these items at any hardware store for a few dollars. I don’t know how you can consider this a fair price. I will be reaching out and returning these.

My awning ripped while on a 110 day trip. I had 18 days before entering Canada and the web site said 1-1.5 weeks. It’s going to be 3 weeks and no one will help get it to me before enter Canada. No one will ship it overnight or 2 day to me. “Can’t expedite”. Nice answer. I will be leaving a week from today to enter Canada for a month and really hope my ripped awning that is zip tied to my rv will hold. $1000 awning and CareFree could care less about helping me at all. If someone would actually tell to be (will only email) that would have been nice.

Half of order delivered. Other iem suddenly backordered after the fact. Slow email support. Confusing communications. No phone support. Now my install is delayed two weeks. Not even sure the installer will be available then.

After more than a week, the order has not shipped. So its hard to offer a rating other than one star.