RVCAReviews of rvca.com

Kann nur die negativen Erfahrungen bestätigen. Bestelle schon seit längerer Zeit bei RVCA, immer alles top gewesen! Diesmal dann die Info über die Zustellung des Paketes erhalten, welches mich nie erreicht hat. RVCA Kundenservice nur mit unglaublich mühsamem Hin- und Her, zig E-Mails und off-topic automatisierten Antworten erreicht. Wow, Freude meinerseits endlich eine Anlaufstelle die mir helfen kann/will. Falsch gedacht! Hier wird nicht mal der Versuch unternommen auch nur annähernd den Anschein zu erwecken, dem Kunden helfen zu wollen. Ganz im Gegenteil! Freche Antworten, ohne auch nur im Geringsten auf die Fragen/Forderungen zu reagieren. Schuld ist der Versanddienstleister bzw. Ich selbst, da ich ja eine mir nicht bekannte Abstellgenehmigung erteilt hätte. Lieferant ist somit fein raus! Gratuliere hierzu - bullshit Company!!

Absolutely shocking service. I've been waiting for over two weeks for the remainder of my order. I've raised a ticket with them, and e-mail over 4 times, but still no response. They are impossible to get hold of. I like the clothes, but I would never order from them again.

Absolutely awful customer service. Order not dispatched within time frame. Tracking didn’t work for days post dispatch. When it did start to work stated the package had been delivered in Belgium and marked as return to sender. I’m based in the UK. Raised a query on the website requesting an update as to what’s was happening. Only received auto responses to articles on their website. Despite more emails and customer service enquiries never received a response from a human nor update on my delivery nor refund for my order which still hasn’t turned up! Avoid like the plague!

They sent the wrong size and refused to exchange. They were also pretty rude about it. Would not order from this company

Always happy with the quality of RVCA clothes but their own web site delivery times are very very bad as is their customer service. From now on I will order the RVCA brand through a 3rd party site like City Beach, as City Beach actually deliver their orders quickly and on time.

I would never order again with them. I ordered and received the items promptly, really nice quality and easy up until that point. However returning an item and getting a refund has been a pain. Sending multiple messages to customer service and getting NO response has been challenging. I even received a case number from Quicksilver in French (a company under the same umbrella, but I never placed an order with them, also not in French as I ordered to Germany) I received my refund approx. 6 weeks after the return was received, very painful process.

I ordered climbing skins in november but still have not got them. RVCA blaims the customs but the do nothing to help me. Now I cant even reach them by the mailadress that they earlier used. This is a major fake company. Do not order anything from them.

J'avais un Bon cadeau de 500€, j'ai commandé pour 525€ d'articles. Certains ne taillaient pas bien ou étaient décevant en terme de couleur/qualité par rapport aux images sur le site. J'ai retourné ces articles pour les échanger contre d'autres. Au lieu de procéder à un échange, RVCA a gardé mes articles et m'a remboursé de 25€ (au lieu de 168€) en me signalant qu'aucun retour n'était possible avec un bon cadeau. Ils ont toujours mes articles qui me sont dûs, je considère ça comme du VOL ! Bien entendu, dès que j'aborde le sujet avec le service client, silence radio.