RVCAReviews of rvca.com

Purchased a product it came with defect but apparently the defect doesnt reach the requirementa for a warranty so theh gave me 30% to purchase another one, i thought it was joke hahahah

Unfortunately I have to add to the poor reviews. Customer service is terrible. Ordered something, it was good quality but did not fit. I returned it as per their instructions, but waited way past the timeframe given to get my refund. When I contacted them they gave different information than is on the website, and I had to contact them again after the new timeframe given had passed to prompt them for the refund. It appeared, finally, but there was no apology for the lateness, or even a note to say it had been completed. Why they cannot process a refund within a few days (or a week at the most) after the return has been received at the warehouse I cannot fathom. I might have bought a different size if the money had come back sooner. Will not shop with them again. Boardriders companies are usually a lot better than this. Sort it out!

Purchased items for Christmas presents at the end of November. One of the items didn't fit so wanted to exchange an item for another size only to be told the item was no longer exchangeable on Dec 21st. Further told I was welcome to repurchase the item I wanted to exchange. Terrible customer service. I understand a 30 day return policy, however Christmas time is the busiest shipping time of the year and requires online purchases to be ordered in a manner in which to receive them in time for the holiday. Would never purchase from the company again.

Ordered a button up shirt and it arrived looking like garbage with threads poking out all over. Now I gotta return it, what a pain. How could they send a customer a shirt that looks like that? One glance would tell you this needs to go in the trash but they sent it out anyway.

Ordered from the German site and shipping was fast. However, for return there is a sticker saying you have to cover the shipping costs and the adress is in Belgium which would be 12€ for shipping. Took almost a week to figure out with the support how to return for free. A label sticker with free shipping on it would be much less confusing and more comfy than printing. The quality of the pants were below average quality for the price. Had better buys at RVCA in the past.

Not clear with returns. On the banner it says free returns, but only if you click on it does it clarify that you must pay through PayPal to get this service. Not very impressed, won't be shopping here again.

Recurring customer with RVCA and usually great service With deliveries and if returns when I’ve had issue with sizes. However, my latest delivery never arrived and the tracking update says delivered - I’ve emailed several times to bother Rvca and the delivery provider with no answer. I’m very frustrated as I have never had issue before and have recommended Rvca to many friends. Please refund or provide purchased goods.