RVCAReviews of rvca.com

Purchased items for Christmas presents at the end of November. One of the items didn't fit so wanted to exchange an item for another size only to be told the item was no longer exchangeable on Dec 21st. Further told I was welcome to repurchase the item I wanted to exchange. Terrible customer service. I understand a 30 day return policy, however Christmas time is the busiest shipping time of the year and requires online purchases to be ordered in a manner in which to receive them in time for the holiday. Would never purchase from the company again.

I ordered a t shirt and at time of ordering did say deliveries may take 7-10 working days. Out of character I checked these reviews after I ordered and even said to my husband that I didnt expect good results and may have just lost 35 quid. I ordered on 11th November, received email 15th November confirming dispatched and 18th November email advising courier will aim to deliver 21st November. Pleasent surprise got it today, 19th November. Correct item and size. Fits like a glove and no need to send back. Very pleased with entire process. Did not need to liaise with company or customer services. Like to add I live in England so not sure if this impacts the reviews if placed in other countries.

Horrible customer service, did not receive a full refund after sending my order back. Their logistics are probably chaotic. Mails are answered by machines and/or ignored entirely. No phone number, no human person to speak to. Used to like this brand, but their attitude changed my mind now. Never again.

The worst customer service experience possible. After 1 week, they still did not process my order. I sent 3 emails to them, and today I got an automatic email from them without answering my question. And here it was the answer: "we kindly ask you not to send us multiple messages as this will slow down our response time". When I read that, I started to laugh at this company that brings a Billabong/Quick Silver name and threatened their costumer this way. The only thing I need is to cancel my order, and they don't have the capacity to do this. It's a shame...

Ordered some clothes for them to be refunded for no reason 3 weeks later, even after being given a confirmation of dispatch that my items were on the way. Customer service is nonexistent and took a few weeks to get a respond by email. Apparently a 'logistical error' was the reason for my refund. The clothes I wanted are no longer available in my size. What a complete waste of time with a company that clearly doesn't have the organizational man power to be in business.

Ordered a shirt. They refunded me without warning, so I purchased another one. Then they charged me for both and refused to respond to my emails. I have to return them and pay shipping. Absolutely garbage company.

Very poor customer service, ordered a backpack from them, within a month the handle had already broken off. Contacted customer service and they have failed to reply to my email with a solution. Will be contacting my bank and returning the faulty product.

Absolutely terrible experience from very begging long waiting time to get a parcel, until waiting for refund, which still has not been issued, it´s been over a month alredy. unprofessional customer service AVOID