Chad K.
This company is a joke
This company is a joke, they hide the subscription in terms of use scamming people into thinking it is a one time purchase, and then refuse to refund. Don't fall for the late night Facebook ads UPDATE: I only submitted this review after being denied a refund by Ruut support, but no suddenly after my bad review they sent me a message through Trustpilot that they would issue a refund. Seems a little late for that. Here is that last email: To clarify the subscription terms, all information regarding the recurring nature of the plan was provided on the checkout page before your purchase was finalized. By completing the transaction, you agreed to our Terms of Use, which detail the subscription model and automatic renewal process. If you ever want to return, we’d be truly happy to welcome you back! 💛 Best wishes, Michael from Ruut
Response from RuutApr 3, 2026
Dear Chad, We're sorry for your experience with Ruut. We'd like to refund all of your payments. However, you didn't provide an email when you submitted your review - we can't find your orders. Could you please contact us directly at [email protected] so that we can issue you a refund? We'd be happy to help. Warm regards, The Ruut Team




