RuutRuut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Ruut (ruutlabs.com) has 1,249 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Outdoor & Winter Sports · North Miami Beach, Florida
Excellent
Outdoor & Winter Sports · Jackson, New Hampshire
Excellent
Outdoor & Winter Sports · Los Angeles, California
Excellent
Outdoor & Winter Sports
Excellent
1,249 approved reviews, newest moderated first
Donato
Fast reply and always kind
Response from RuutJun 20, 2026
Hello Donato, We are so happy to hear that you had a positive experience with our customer support. It is always a pleasure to see that our efforts make a difference. Thank you for being part of the Ruut community! Warm regards, The Ruut Team
jpaskor
terrible customer service
Response from RuutJun 19, 2026
Hi there, Thank you for sharing your thoughts about Ruut. We're sorry for your experience with Ruut. We can see that you've had concerns regarding our customer service, and we'd like the opportunity to make things right. Our team would be happy to review your case and assist with resolving any outstanding issues. If you have not yet received a resolution, please reply to our latest email or contact us at [email protected], and we'll prioritize your request. We'd be happy to help. Warm regards, The Ruut Team
David M.
Once again, mind-blowing levels of service in updating my account with a new program. From almost instant acknowledgment so resolution in less than a day, the customer service offered is outstanding.
Response from RuutJun 19, 2026
Hello David! We’re thrilled to hear that you had another great experience with our customer service team. It’s fantastic to know that your account update was handled quickly, from the initial acknowledgment through to resolution in less than a day. Providing prompt, efficient, and helpful support is something we strive for every day. We truly appreciate your continued trust and support. With gratitude, The Ruut Team
Jason
Quick action on my requests. Great customer service.
Response from RuutJun 19, 2026
Hi Jason! We're delighted to hear that your requests were handled quickly and that you had a great experience with our customer service team. Providing prompt and helpful support is very important to us. We truly appreciate your support and your time in sharing your experience. With appreciation, The Ruut Team
Jv H.
I requested to cancel this as I don’t even know what or how I was signed up for this- emailed customer service several times and have not gotten a response. Now must dispute it with my credit card company. Terrible customer service.
Response from RuutJun 19, 2026
Hi there, We are truly sorry to hear that your experience with Ruut fell short of expectations. We would love to look into this and assist you further! However, because your contact information wasn't included with your review, we are currently unable to locate your account to investigate the situation properly. Could you please provide your registration email here, or reach out to us directly? We want to ensure this gets resolved for you as quickly as possible. If you have any questions or need immediate assistance, please don't hesitate to email our team at [email protected]. We are always here to help! Warm regards, The Ruut Team
Teodor M.
The support team gave me a full refund after not using the subscription anymore and was really helpful. First 12 weeks are 30$ and after that they directly charge 90$ so I asked for a refund
Response from RuutJun 19, 2026
Hello Teodor, We're glad to hear that our support team was able to assist you and process a full refund after you no longer needed the subscription. It's great to know that you found the team helpful throughout the process. We appreciate your feedback regarding the subscription pricing and renewal structure, as it helps us continue improving transparency for our users. Warm regards, The Ruut Team
Jeffrey P.
Thank you for following up! Problem solved!!
Response from RuutJun 18, 2026
Dear Jeffrey, Thank you for your feedback! We're glad that you enjoyed your experience with Ruut. If you have any further questions or need assistance, please feel free to reach out to us at [email protected]. We're always here to help! Warm regards, The Ruut Team
Sharon P.
Extremely attentive and prompt. Very pleased
Response from RuutJun 18, 2026
Hello Sharon, We are so happy to hear that you had a positive experience with our customer support. It is always a pleasure to see that our efforts make a difference. Thank you for being part of the Ruut community! Warm regards, The Ruut Team