Ruth's Chris Steak HouseReviews of ruthschris.com

We went for Thanksgiving and were so disappointed. I had a hair in my salad, the steak was rare after I asked for medium well. When I asked for it to be cooked a little longer, it came back the same but it tasted like grease. When the bill came, it was $300 and no one said a word about making it right. When you pay that kind of money for a nice dinner, it should be good. We were also taken to the basement of the restaurant. It might look the same but lift up the tablecloths and you see tables that should have been thrown away. Super disappointed:(

We went to the Midlothian location for our 26th wedding anniversary. I had been wanting to visit for quite some time. My husband secretly reserved it. I ordered my steak medium well- as I always do. My husband ordered his steak well done- as always. When the steaks arrived, I immediately commented to my husband that his plate had a lot of juice on it, way more than mine. The server asks how is everything and we say "fine". This was right when the steaks arrived. I was eating my salad. So I could only comment on the presentation. I hadn't touched my steak at this point. When I tried to cut my steak, it was a bit of a struggle. My husband's steak was tender and juicy. Mine was stiff and dry. I joked with my husband that I was going to take it home to give to my bichon puppy, but he wouldn't be able to chew it. I didn't complain because 1)I didn't see the waiter again until we were almost done and 2) I didn't want them to think I was trying to get something for free and lastly, I figured if he comes to our table and see I have a whole steak here, that will be an opportunity to discuss this dried up piece of meat. I honestly think they got our orders mixed up. My husband's was a little pink and juicy. Mine didn't have pink ANYwhere. As I stated earlier, I always order my steak medium-well. My husband USED to always order his steak well-done. As a result of this, he now orders his steaks medium-well. When another waitress came to bag our leftovers, asked how was everything, I pointed to my dried up piece of meat. She immediately said, "let me tell the cook because that looks disgusting". I'll get you another one "to go". She came back and proceeded to bagging our leftovers. I asked her what did they say. Mind you, she didn't even mention anything about her talking to the cook, which is the reason she stopped in the middle of bagging our food. She just came back like nothing ever happened. Like we didn't just have a whole conversation about this dried up meat on my plate. I had to ask her what happened (i'm really thinking they're cooking me another steak until she bags up the dried up one) . She said "they said they can't do it because your server said he asked how was everything and you said fine. I said that was before I knew my steak was tough as a brick. I said "you see how hard this steak is?" (I tried to cut it). She said yes, and even reiterated how bad it looked, but I guess her hands were tied. To be completely transparent, I didn't throw it away. The next day, I sliced it very thin, seasoned it, and sautéed it with gravy and ate it. Never again, Ruth. My experience happened at the Midlothian, Virginia location on August 24, 2022. I could not input the correct date in, but the restaurant can look up the reservation under Bobby Sledge.

What a disappointment! I ordered a gluten free option for a champagne tasting and the staff and manager had no idea what they were doing! They asked me what to take off the menu and even got it wrong! One server told me she didn’t even know the menu so she couldn’t help. Weird. Also, we got yelled at, told to shush, and were mocked aggressively by a table of rude elderly individuals (mostly these 2 women) for laughing and trying to enjoy. They approached our table and imitated our laugh and told us to go to Cocos - a diner, and said other horrible things on their way out. We didn’t respond bc we were shocked. Ruth Chris staff did nothing about it. Super disappointing and horrifying. If you are gluten free, don’t go. If you want to have fun, don’t go.

A little disappointed. While booking my reservation, I gave specific instructions that this was a business dinner, and NOT to be seated near the kitchen entrance or waitress station. Clearly these instructions were not followed and we had to deal with heavy traffic behind our table again. This table was also right next to a party or banquet room entrance, so we had to deal with that situation as well. Also, after being seated, we waited for over twenty minutes to see our waiter and then another thirty minutes to finally get our drinks. This was by far, the worst I've ever experienced at a Ruth's Chris Steak House. Needless to say, I'll be taking this customer somewhere else on their next visit to this area. On a positive note, the food was exceptional as always.

My wife and I ate at the restaurant in Tulsa, OK last night. We went to happy hour at the bar where we have dined several times a few years ago. The steak sandwich was always excellent but last night, the meat was of poor quality. It was not very tender and it contained a lot of gristle. Ruth's Chris is known for its steaks however I don't think they would ever serve filet steak of this quality in the dining room but maybe they feel it is ok to serve inferior meat at happy hour.

My husband and I went for our 27th wedding anniversary and we had the most amazing server. Bree was attentive, professional, helpful with suggestions and recommendations, and just an overall joy and pleasant personality. Food was, as always, fantastic, but the incredible service makes it all the more impressive.

As a visiting University lecturer from Britain, I recently had an experience at the 'Ruth's Chris' steak house located at Toronto airport restaurant. My wife and I were excited to try this steakhouse for the first time, but unfortunately, we were disappointed with the overall experience, including the service, food taste, and restaurant management. We had a reservation for 7 PM and arrived on time. However, our assigned table was positioned in front of another table where a group of Chinese or Japanese-speaking individuals (we were unsure of their nationality) was seated. Their conversation was excessively loud, making it difficult for my wife and me to enjoy our own conversation. At one point, my wife overheard what she believed to be the word 'Niger' aimed at us, which was unsettling. The disruptive noise from the neighbouring table led one of the head waiters to intervene and ask them to lower their volume and remain seated. Furthermore, a child, approximately 12 or 13 years old, was wandering around near our table with a large T-bone in hand, which was somewhat concerning. As for the food, I ordered the Lobster Bisque, but found it to be overpoweringly strong in taste, not particularly enjoyable. For my main course, I had the Salmon, which was overly salty and not to my liking. Although our waiter, Jay, introduced himself and asked about our food, he didn't wait for a response. Additionally, we felt pressured when he attempted to push us into ordering dishes we didn't want, and his comments regarding our decision not to purchase wine were rather off-putting. Overall, the combination of the disruptive atmosphere, unsatisfactory food taste, and less-than-desirable service left us with an underwhelming experience at 'Ruth's Chris' steak house. We hope this feedback helps the restaurant address these issues to enhance the dining experience for future guests.

A ladybug was in the salad and a $50 steak was full of gristle.