Ruth's Chris Steak HouseReviews of ruthschris.com

Several things went wrong. My steak was medium instead of medium rare. I had it oscar style. Instead of making a new steak with the oscar topping, they had me scrap off the topping and use it cold on my new steak. Brussel sprouts were mediocre. We had our leftovers packaged up. My steak and my daughters cake were missing. Very costly for a so so meal

Very disappointing. Food was modest at best. Unfortunately, steak was just mediocre. Our waiter was excellent. Unfortunately, the food was not. I doubt seriously if I will go back

Went to the Reno location. The food was good but the customer service was not up to par. In san Francisco and Anaheim they make you feel like they really care and that experience paired with the food makes it memorable. Not the case in Reno, I felt like I was at Applebees instead of high end steakhouse.

Has gone downhill bad. Not worth the price of food

I had an embarrassing customer experience on 7/3/24 and the follow up was as frustrating as the initial experience. I purchased several $100 gift certificates last year for special client appreciation gifts. I thought I had given them all away but found one as I was purging some files. I called the 877-353-7884 number because I could not verify the balance via the normal balance inquiry phone number 1-800-290-7500. The rep confirmed the $100 balance and said Ruth Chris & Darden had merged and the systems basically didn't talk to each other but no worries the restaurant would take it. I took a dear client to dinner on the 3rd. At the conclusion of a dinner that had already required her to send her medium well steak back, as she had ordered it medium rare, I placed the gift certificate along with my credit card for payment. The server came back and said the gift certificate came back invalid and $181.35 plus tip was due. I tried to explain that I had to call 877-353-7884 to verify. However, to no avail. I asked to speak to the manager. The manager, Alicia, was apologetic and admitted that Ruth Chris was having some problems with some gift cards. That the offices were closed due to holiday and to call this number (407-333-7440) on Monday and customer service would sort it out. It took way too much time to get to customer service. The number I ended up calling was 877-737-7752. When I finally got someone they were totally dismissive, denied the system issue, refused to just redeem this one and issue another gift certificate that DOESN'T have system issues and TOTALLY threw the location I went to under the bus, saying there is nothing wrong with the gift certificate and the don't know what their doing at the Buckhead location. It's there training issue and they were going to deal with the location, blah, blah, blah as they were rushing me off the phone. By now I am up to like the 7th call and finally talk back to Alicia, the manager who can actually call and see that the gift certificate is good, but who said she could not redeem the gift certificate and refund my $100! What she did offer was another gift certificate that is only good in the Atlanta area stores. From the run around, refusal to just take responsibility for this merger system error I still do not end up with my money back OR a certificate that I can use anywhere because that is what I purchased. I am so disappointed that something meant to be just me taking a client out for their birthday ended in this lengthy, unprofessional, rude customer service, ESPECIALLY THEIR GUEST RELATIONS DEPARTMENT experience when what I signed up for was a 5 star experience.

A little disappointed. While booking my reservation, I gave specific instructions that this was a business dinner, and NOT to be seated near the kitchen entrance or waitress station. Clearly these instructions were not followed and we had to deal with heavy traffic behind our table again. This table was also right next to a party or banquet room entrance, so we had to deal with that situation as well. Also, after being seated, we waited for over twenty minutes to see our waiter and then another thirty minutes to finally get our drinks. This was by far, the worst I've ever experienced at a Ruth's Chris Steak House. Needless to say, I'll be taking this customer somewhere else on their next visit to this area. On a positive note, the food was exceptional as always.

We were celebrating my brother's birthday and were excited to eat at Ruth Chris on Dixon Road, Mississauga for the first time. The food was very good, with some real highlight like the ravioli, Lobster Mac & Cheese and steaks were lovely. However, the service left much to be desired. Our waiter approached our meal like a second-hand car salesman. This surprised me as I expected an easy and gracious approach to service in such a high-end restaurant. He was clearly annoyed when I shared a steak with my husband (which we didn't manage to finish!). The thing that upset our party most was the way our waiter spoke to his junior colleagues, especially the ones that spoke English as a second language. He was rude and impatient with them, all within our earshot. If we could have we would have given the junior staff the tip instead of him. This is the first time ever we have not wanted to tip a waiter but did not want the other staff to suffer so gave in. We would not eat here again. We loved the story of Ruth Chris, a single mom who was known for her magical ability to make everyone feel valued and comfortable. Unfortunate that the recruitment of the wait staff does not seek to reproduce this experiences for diners at this restaurant.