Ruth's Chris Steak HouseReviews of ruthschris.com

We went to Ruth Chris for my Husband's Birthday. I had no desire to take him there, but a friend had bought a gift card (she was with us so we felt sort of forced to go there) and we thought it must be better than last time. It was not. The whole thing was a mess from start to finish. We have never been so disappointed in a steakhouse. It was a huge BD event, my Husband's 70th and I was so embarrassed that I took him there. The smiles on our faces were the best we could do. We were miserable. The food was awful, it took forever and not one item came out on time. The prices are way to high for Sizzler style food. The steaks were not made as ordered and we asked do they know how to make a Pittsburgh style steak, "Oh, of course" the clueless server said. I explain below for whoever made that awful steak how to make it. Sad that I have to explain. It was only 5 pm, we had reservations and the place was next to empty. Our server came by explained she was busy and would be right back. Clearly they don't bother to hire enough people. When she finally showed back up we put in a drink order. I ordered coffee. 10 minutes later, no coffee. I waited and finally go it. It was fine, just like IHOP. Now during dinner my coffee was moved by a runner and I had no idea where it went. I waited and waited and when the server showed up I asked her where my coffee went. She explained that the runner had moved it away from me to the front of the table so he could place sides. It was now quite cold. No explanation. Nothing. The sides were terrible. We ordered garlic mashed and it was either just mashed potatoes or they forgot the garlic, but they charged me for it. The spinach was luke warm and no one ate it. We ordered lobster mac and cheese and got really bad mac and cheese with cold lobster pieces tossed on the top. None of it was mixed in and it was cold, like it just came out of a freezer bag. It was tough. No one ate that either. The bread was fine. The salads were okay but not as crisp as they should be. My son in laws steak was okay, sort of like a good Sizzler. My daughter ordered the jumbo lobster. It was no different than the regular lobster on the menu, just for a much higher price. She was pissed and about at the end of her patience. We would have left, but my grandson has anxiety and that just can't happen, but I had to take him to dinner after this mess. I had crab cakes that were to be lump crab with a great sauce. They were luke warm and not good, especially for the price. My husband had his non-Pittsburgh style steak (they really need to fire the chef) with asparagus and crab cake. The asparagus was fine, but not even close to what you might expect at a fine dining place. And we ordered a side of it and it just sat. The Birthday cheesecake they gave my husband was fine. No one ate it. They did have cute little BD glitter that they dropped at the table. Now the worst of all was my grandson wanted French Onion Soup. Someone forgot and it was delivered at dessert time. No explanation. Nothing. It was watery and not hot. It was left uneaten as most of our food was. This is by far the worst steakhouse we have ever been to and this was a big day. Can't fix that. Can't fix a server who is slow and can't even make sure the soup is delivered, I don't know, when soup should be delivered. We should have paid for nothing. It was that bad and I have never said that. Shame on you for ripping people off without care. Now, for the "cook" who ruined my husband's BD steak: To grill a steak Pittsburgh style (also called "black and blue"), cook a thick, room-temperature cut over blazing-hot direct heat (1,000°F+) for just 2 to 3 minutes per side. The outside gets heavily charred and blackened, while the inside stays cool, tender, and rare (blue). It was taken from fridge and not room temp. My husband is from Pittsburgh. It was not at all like I just explained. This is not rocket science. Moving on, pat the steak completely dry with paper towels, this clearly was not done. Now, rub lightly with high-smoke-point oil (like canola or avocado oil) or a thin layer of butter. Season generously with coarse salt, black pepper, and garlic powder, or a heavy blackening spice blend. Not done at all. Now, fire up the grill as hot as possible. Let the grates heat up intensely for 10 minutes (never happened) Okay, now cook the steak. Place the steak directly over the hottest part of the fire. Sear hard for 2 to 3 minutes on the first side until a dark, charred crust forms. Flip and sear the other side for another 2 to 3 minutes. Do not move it around excessively; you want a fast, aggressive external burn while keeping the interior blue-rare. Rest and serve. Now if you can't do this than don't say you can. I can do it for God's sake. They don't care about you. They clearly did not care about us. Do not go there. They should be shut down.

Do not eat here. Hair was in the food. The food tasted of bleach. The bathroom was disgusting. Dirty tissues left on the seats. The managers attitude was racist.

Food was late being served, steaks were over cooked, the mashed potatoes and spinach were good, drinks were good otherwise not worth the $1,000 I spent for six of my family members. I will never go back. So disappointed,

food was mediocre. definitely not worth the exorbitant prices here. won't be back. i can buy a top sirloin steak at Publix or Walmart for $10 - $12 and cook it myself. And don't get me started on the ridiculous drink prices.

Terrible experience in parsippany, NJ. Found multiple hairs in our food. Unacceptable with the price we pay for the food. Never again. Rails in towaco, much better choice.

I made reservation for 4 on Christmas day 12/25/24 at the Buckhead/Atlanta location. To begin with, we were seated 15 minutes past our reserved time. Drink orders took far too long to receive. One salad arrived 15 minutes prior to the other 3 salads. We did not receive bread at the table until 30-40 minutes after being seated. When entrees arrived, 2 of the steaks were significantly overcooked, one ribeye cooked well done instead of medium. My steak knife had grease and actual fat on the knife, clearly being unwashed. Russell, our waiter, did offer to replace the overcooked ribeye. Unfortunately it then took 40 minutes for the replacement to arrive, by which time other guests had long finished their meals. Let me emphasize that Russell attempted to provide good service, but appeared to be far overextended with the number of tables he was serving. He was gracious and apologetic for the overall poor experience, and did remove the cost of one steak. Unfortunately we were hosting out of town guests and I was frankly embarrassed by the overall poor experience, and would never consider returning to Ruth Chris or referring others to your establishment. Steven J McCuiston, MD

Greenville, SC 11/30/24 For literally dozens of special events all across the country for any years Ruth’s has been our “go-to venue.” That changes dramatically last evening….Saturday November, 30th. We arrived for our 6:00 dinner reservation and were seated in a nearly empty restaurant. We enjoy early evenings when you can ear each other’s conversation. It seemed as though the staff was having some challenges getting started for the evening with newer wait staff. Appetizers arrived with the salads and the main courses were AWOL! Nearly an hour after we ordered the main courses (nearly) arrived. As the server rounded the bar he raised the tray high overhead to avoid another when the inevitable collision happened. Our main courses were scattered across the floor. While staff seemed unable to formulate a plan to clean the mess we waited. Ten minutes after the crash a young staffer came to the table, explained our meals were being re-prepared and would be to us shortly. Fully an hour later (8:20) our meals arrived. The steaks were good, as expected but the sides were cold. We asked the waiter to re-heat the potatoes as they wouldn’t melt the butter. We ate our steaks absent the side dishes only to have the sides arrive cold after we had eaten our main course. As we awaited our desserts the table was never ‘bussed’ so conversation died out over a cluttered table with inedible side orders. The desserts finally did arrive IN A BAG. Nearly three hours for a very poor representation of what we have heretofore expected at a Ruth’s. Management was not to be seen or heard from throughout the evening. Shame on them. The young waiter apologized and had the customary gratuity removed from the bill. That amount we added back to the tab. I caution anyone against visiting this particular Ruth’s. They are severely short on manners and management……and for $700.00 I am terribly disappointed. Dr. J. R. Hanson

I was celebrating my 35 wedding anniversary at Ruth's Chris (Del Mar, California). I ordered the steak and lobster plate with a dinner salad. I was eating my salad when I bit into a piece of glass. I cut the top of my mouth and broke my crown on my tooth. I notified my waitress who was very apologetic and then the manager came by and gave me his card and discounted my dinner from the bill. I've been trying to contact him to provide him my cost for a new crown but after two emails I still haven't heard anything. Wouldn't expect this from one of the top 5 steak restaurants.