Carol
product arrived damaged
We were very excited for our new barn door to arrive. It takes weeks for the order to be completed and when it finally arrived, 2 of the wood slats were damaged. One had a piece broke off completely and another cracked. A contractor was completing my room renovation so there was no time to return the pieces so he used wood glue to fix them. You can clearly see the damaged pieces and he did the best he could. I contacted Rustica customer support, they offered a 10% refund. On a $700 door, it didn't seem enough due to the damage but I was stuck with little options so I accepted. I was hoping for $100 refund but they denied that. The only better option was 15% off a future purchase but I notified them I would not be making another purchase from their company. Next time I would prefer to actually see my purchase prior to paying for my order. A bit disappointed but I do love the barn door so this is why my rating is 3 stars.