RusticaReviews of rusticahardware.com

I purchased a Horizontal Slat door from Rustica Hardware. Overall the quality of the door and hardware were outstanding. The only thing I was a little disappointed in was their position on installing the door pulls on the door. I understand that some people my not want it where their instructions indicate the pulls should be installed but my guess would be that 95% of the people purchasing the door would agree with the suggested placement. My problem was that I elected to install a recessed door pull on the back side of the door that I had to chisel out. It was not a pretty process and I nearly ruined the door because of where I had to place it to avoid the pull that was on the front side of the door. I think Rustic should offer installation services on the door pulls so it looks great from the factory.

The barn door hardware is fabulous! It makes a beautiful statement in my sunroom. Love love love it!

products are taking longer than expected . Holding up a job

The hardware was top quality as well as the customer service. 5 stars

I rarely do reviews, but the door and hardware set I purchased from Rustica Hardware was everything I wanted. It makes the room! It is an art piece. Every detail was thought through and was done in a top notch fashion. You can tell it is American made, which is hard to find these days. This product will last generations. It is a well built master piece. Thanks Rustica for building a product I only have to buy once!!

We had a poor experience with Rustica Hardware. Our door came with multiple scrapes and imperfections. Also, the response time for customer care was long.

Paid for an expedited service didn't arrive on time, supervisor never called me back will not use again ...

I have now placed 2 orders from Rustica. On both occasions, there shipping department has messed up the order. The first order was not packaged properly so a $50+ handle was damaged. The second order, was not even close. They shipped me someone else's rails. How do you mess up a 7ft rail? Plus they forgot parts in the order. What really got me is that after two orders with issues, all I got from them was - sorry. Really, two orders? So now when I do the next project, I have to look at other suppliers because I cannot count on their quality of service I will say their customer service "tries" to help and feel bad when I have to call them and say "yeah, your company screwed up my order...again"