Vincent W.
Absolutely dreadful
Absolutely dreadful, expensive, charges multiple times if prompts don't generate usable results. Absolute waste of money AND it was recommended by ChatGPT.
runwayml.com is listed under Video & Sound.
runwayml.com (runwayml.com) has 363 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Video & Sound · Union, New Jersey
Excellent

Video & Sound · Bellmawr, New Jersey
Excellent

Video & Sound · Loudoun County, Virginia
Excellent
Video & Sound · South Jordan, Utah
Excellent
363 approved reviews, newest moderated first
Vincent W.
Absolutely dreadful, expensive, charges multiple times if prompts don't generate usable results. Absolute waste of money AND it was recommended by ChatGPT.
John H.
What a load of crap. Runway AI is one of those tools that looks impressive until you actually try to use it. The interface feels slick, but everything under the hood is painfully unreliable. Simple tasks take forever, exports fail randomly, and half the time the results look like a bad student project that’s been through a blender. For a product that markets itself as “professional,” the output is wildly inconsistent. The pricing is the real joke. You burn through credits just trying to fix mistakes the tool itself makes, and somehow the quality still doesn’t justify the cost. Customer support is slow and vague, and updates feel like experiments you’re paying to beta test. Overall, it’s more frustration than innovation—overhyped, overpriced, and nowhere near ready to replace real creative tools or workflows.
Marc E.
Ich bin sehr enttäuscht von meiner Erfahrung auf dieser Plattform. Dies war mein erstes Mal, dass ich Runway genutzt habe, und es wird leider auch mein letztes Mal sein. Ich fühle mich getäuscht und ausgenutzt. Die angeblich „unlimitierte“ Funktion ist ein Witz und entspricht überhaupt nicht dem, was erwartet wurde. Zudem haben sie mir viel Geld für diesen „Mist“ abgeknöpft. Es ist absolut unakzeptabel, für eine Leistung zu bezahlen, die nicht das hält, was versprochen wurde. Nach Ablauf meines Abonnements werde ich die Seite nie wieder besuchen und kann sie definitiv nicht weiterempfehlen. Ich hoffe, dass Runway diese Problematik ernst nimmt und die irreführenden Informationen überarbeitet, damit zukünftige Nutzer nicht das gleiche Erlebnis machen müssen.
ZOA
Avoid this at all cost, there are much much better programs. Costs 15 bucks to make about 10 seconds and thats on the subscription plan. I tried to get a refund because what it generated was nonsense. terrible company, makes sense why its overall rating is 1.2
krizan P.
Absolute garbage and looks like a legal scam …this platform is charging crazy money for their shitty ai service and on top of that when you try to cancel your subscription there’s no clear evidence that you canceled .. most shady platform that I used so far . You guys are scammers!!! Be aware people
adam H.
Just awful, felt like a scam, I could not make a 30-second ad for 11 pounds, the prompt does not follow instructions.
Vasilios Muselimis Wedding F.
are you kidding me the given credits are not enough in any way maybe for 4 image to video!!!!! and thats for 160 euros. chargin the upscale to?
Mohameed.tarik B.
Runway is marketed as a cinematic video and motion tool, but it fails at basic physical actions. Character movement and interaction are unreliable and often unusable for real production, yet credits are consumed even on failed outputs. The gap between advertising and actual capability is severe.