Run-ChickenReviews of run-chicken.com

Response from Run-ChickenMay 1, 2025

Thank you for taking the time to share your experience—we’re truly sorry to hear about the issues you faced with the Sunset and Sunrise functions, as well as the frustration caused by our support process. We completely understand how disappointing it is when a product doesn't perform as expected, especially after multiple troubleshooting steps. Please know it was never our intention to cause inconvenience or give the impression of stalling. Our aim has always been to resolve your issue as efficiently as possible, and we regret that this wasn’t your experience. We take your concerns seriously and want to assure you that we made several attempts to reach out and resolve your case. Since then, a firmware update has been released that addresses the issue you experienced. We sincerely hope you’ve seen an improvement, and if you need any further assistance, we’re here to help. Thank you again for your feedback—it helps us continue to improve.

Response from Run-ChickenMay 1, 2025

Thank you for your response and for sharing your honest feedback. We’re truly sorry to hear about your experience with the Ice Breaker and the door gears. We completely understand how frustrating this must be, especially given the trust and investment you've placed in our products. Our team has reviewed your case and confirmed that every effort was made to resolve the issue within the scope of our warranty policy. Please know it was never our intention to cause further frustration, and we’re sorry if our communication gave that impression. We genuinely value you as a customer and appreciate the time and effort you’ve taken to reach out. Rest assured, we did everything within our power to make this right, and we remain committed to supporting you however we can. If there's anything else we can assist you with, please don’t hesitate to let us know.

Response from Run-ChickenFeb 17, 2025

Hello, We are sorry to hear that there is an issue with your door. We tried to contact you, but we do not have additional information to help resolve your case. We are deeply sorry if the unit was defective upon arrival, as all our devices are thoroughly checked before being sent to our customers. We do not want to disregard the possibility that the door did not work as intended, and we would still like to resolve your case. If you're interested, we would like to further investigate the issue with our team at [email protected]. Once again we apologize for your experience with us and we would like to resolved your case if you are interested. Wishing you a nice day!

Response from Run-ChickenFeb 7, 2025

Hi, Thank you for sharing your feedback. We sincerely apologize for the delay in delivery; this is not the experience we aim to provide. We understand how frustrating this must have been for you. Regarding the issue with the paint peeling off the gate, we are truly sorry to hear about this early wear. The door is aluminium, which is designed to protect against rust and weather elements. We value your feedback and will take it into account as we strive to improve our service and product quality. If you'd like, please reach out to us directly, and we'd be happy to assist you with a resolution. Kind regards.

Response from Run-ChickenFeb 3, 2025

Hello, We sincerely apologize for the issues with your delivery and the frustration it caused. We understand how important it is to receive your orders on time, and we're truly sorry that your parcel went in circles at different delivery facilities. As we worked to locate the issue, we kept you updated along the way, and we apologize for any delays in our communication. After investigating, we found that the first parcel did not reach you due to address issues. We promptly reshipped your order, and as our team has informed us, the second parcel was successfully delivered. We deeply regret the inconvenience you've experienced and truly appreciate your patience throughout the process. Please know that we made every effort to resolve the situation with the options available to us, and we are committed to improving our service moving forward. Best regards.

Response from Run-ChickenJan 31, 2025

Hello,Thank you for your feedback. We truly appreciate it as it helps us improve our support and services. We are deeply sorry for any confusion regarding your recent order. The order that was placed was for the upgrade drive unit, and we sincerely apologize if there was any misunderstanding on our part regarding that. We never want to overlook any mistakes on our side, and we regret the inconvenience caused by the additional item included with your order. As part of our process, we typically require written information to process warranty claims. We understand that this process can sometimes feel overwhelming, but we are here to offer solutions and resolved any issue. Once again, we apologize for the mistake. Wishing you a nice day!

Response from Run-ChickenMar 4, 2025

Hello, Thank you for your feedback on your chicken door. We are truly sorry that your experience did not meet expectations, and we apologize for the issue you encountered with the door freezing. We understand how frustrating it must be, especially considering the challenges you're already facing. We’ve reviewed your case with our team, and if you’d like to continue working with us to resolve the situation, we’d be happy to assist you further. Your satisfaction is important to us, and we want to make things right for you. Please feel free to reach out, and we will do our best to find a solution. Wishing you a nice day!

Response from Run-ChickenJan 20, 2025

Hello, Thank you for your feedback; we truly appreciate it as it helps us improve our support. We are sorry that your case was affected by the holiday season, causing the original parcel to be lost. Please note that your case has been forwarded to our team, and a refund as in process to be issued. We apologize that we couldn’t respond more quickly in your case. We want to clarify that it was never our intention to give the impression that a refund would not be provided. We were actively working to resolve your case as soon as possible, especially during the busy holiday season. We're glad to see that your case has now been resolved. Best regards.