Run-ChickenReviews of run-chicken.com

Response from Run-ChickenMay 19, 2025

Thank you for sharing your experience, and we're truly sorry to hear about the issues you've been having with the door. We understand how concerning it must be, especially with your flock's safety on the line. We’ve attempted to contact you via email, but it appears we have not received a response. After reviewing our system, we can see that no prior conversation is noted regarding this issue. We would like to continue working with you to resolve this matter as quickly as possible. Please reach out to our customer support team at [email protected] so we can investigate further and find a solution. We greatly appreciate your feedback and the opportunity to resolve your case. Warm regards

Response from Run-ChickenMay 5, 2025

Thank you for your feedback, and we're very sorry for the inconvenience you've experienced. We understand how frustrating it can be not to receive timely shipping information. We did request additional information, so we can check your order in our mailing system, but unfortunately, we haven’t received a reply, and we’re unable to locate the previous conversation to follow up directly. To help us resolve this quickly, please reach out to our customer service team at [email protected] with your order details. We’re here to help and will make sure everything gets sorted as soon as possible. Thank you for your patience, wishing you a nice day UPDATE: As an update, we still have not received any information from you or confirmation that you’ve contacted our customer support team via email at [email protected]. Could you please confirm whether you’ve been in touch with them and if your case has been resolved? Please also note that some companies use our product videos and advertise them on their websites without authorization. We only sell our products through our official website and our official Amazon store. Warm regards

Response from Run-ChickenApr 24, 2025

Thank you for your feedback. We're sorry to hear about the issues you're experiencing with the app. If you're unable to access it, we recommend updating or reinstalling the app first. If the problem persists, please don’t hesitate to contact our customer support team—we’re here to help and will do our best to resolve the issue quickly. Wishing you a nice day Update: After reviewing our system regarding your email, we’ve noticed that we haven't received any requests for assistance. We recommend double-checking whether you have indeed purchased our product, as occasionally, it may be a different app that you're referring to. If you're still having trouble, please reach out to our customer support team for further assistance. We're here to help!

Response from Run-ChickenMar 20, 2025

We sincerely apologize for the frustration and confusion you have experienced. We are currently addressing technical challenges with our email system, which unfortunately resulted in miscommunication, as responses were not properly visible to our team. We fully understand how this situation has caused unnecessary inconvenience and confusion, and we deeply regret any frustration this may have caused. Please be assured that we are actively working to resolve these issues and prevent them from occurring in the future. Your feedback is incredibly important to us, and we genuinely appreciate your patience and understanding as we continue to improve our service. Should you require any further assistance, please do not hesitate to contact us, and we will be more than happy to support you. Thank you for bringing this matter to our attention, and we are committed to ensuring a better experience moving forward. Wishing you a nice day.

Response from Run-ChickenMar 12, 2025

We are sorry that you are disappointed with this change. We understand your concerns and appreciate your honest feedback. However, the new login requirement brings several benefits, such as: ✅ Enhanced security – Your account ensures protected access and prevents unauthorized use. ✅ Increased customer safety – Protection against unauthorized access and the ability to reset settings. ✅ Data synchronization – Access your settings and history from any device. ✅ Better support – A personal account allows for faster issue resolution and tailored assistance. ✅ Future features – New updates and smarter management options will be available exclusively for registered users. ✅ Remote support and updates – Through the app, we can assist you remotely, update your door system, and upgrade the software, ensuring better performance and greater satisfaction. Your privacy is our priority, and we guarantee that your data is securely stored and used solely to enhance your user experience. If you have any further questions or concerns, we are always here for you! Warm regards.

Response from Run-ChickenMar 19, 2025

Hello, Thank you for sharing your experience. We are truly sorry to hear about the issue you encountered with the door. We understand how frustrating this must be, and we genuinely appreciate your feedback. Our team is always here to help, and if you're open to resolving this, please reach out—we’d love to find the best solution for you. We take every piece of feedback seriously as it helps us improve both our products and our support. Your satisfaction is important to us, and we hope to make things right. Best regards.

Response from Run-ChickenFeb 24, 2025

Hi Austin, Thank you for your feedback, and we sincerely apologize for any frustration our request may have caused. We want to assure you that it was never our intention to imply that you don't know how to insert the batteries. We deeply regret if that came across the wrong way. The reason we ask for videos is that it's part of our standard procedure to observe how the device reacts when the batteries are placed—specifically, the lights, sounds, and whether the gear turns in both directions. This helps us better understand what might be causing the issue and find the best solution for you. We truly value your satisfaction and would like to work with you to resolve the issue as quickly as possible. Please reach out to us and we'll make sure to assist you further. Best regards,

Response from Run-ChickenFeb 18, 2025

Hello, Thank you for writing to us. We take all feedback seriously and truly appreciate you sharing your experience. We’ve reviewed the situation, and we deeply regret that your original parcel got lost. Our team has informed us that we took steps to resolve this by resending your order, and we’re happy to hear that the new parcel was successfully delivered. We apologize for the delay in resolving the case, and we take full responsibility for the extended timeframe. Wishing you a nice day!