Britney L.
Mixed Review. Love the door but first one didn't last long.
EDIT (2)- My new motor has arrived. They did stand behind their product and replaced the dysfunctional part for free. I wasn't even required to pay shipping which I thought was great! EDIT- Customer Service has now responded saying they will send me a new motor. I will update again if/when it comes. I loved this door at first. After a couple of months, the batteries were dead. Changed them. Each time they lasted less time. Eventually, they were only lasting about a week, so I finally reached out to customer service. They made me jump thru a million hoops, take pics, then videos, loosen screws (they were not too tight). When there were no more hoops to jump thru, they stopped responding to my emails. No replacement was issued!! They claim the batteries should last for 1 year, customer service confirmed during the process of trying to get a replacement. I haven't even had the DOOR for a year (8 months) and I've replaced the batteries probably 10 times or more. $150 bucks for a door that operated correctly for maybe 4 months. I'd say it's definitely NOT WORHT THE MONEY.
Response from Run-ChickenSep 5, 2024
Hi Britney. Thank you for sharing your experience. We are truly sorry to hear about the issues you’ve encountered with your door and the inconvenience caused by the battery life. Our technical support team will definitely assist you via email.




