Run-ChickenReviews of run-chicken.com

Hi, I originally purchased this product in 2020 or 2021 and was initially very happy with the product. It worked well for about a year and half give or take a month or two. I contacted the company when I was experiencing difficulty with the product opening and closing correctly. After spending way too much money on new batteries and reseting the unit numerous times it would still not work correctly. The company asked me for video showing what was wrong which I provided and ultimately they deemed the unit defective. I was given a 50 dollar rebate on a replacement motor housing which I thought was fair at the time. Upon receiving the new motor housing I compared it with my old one and noticed it was built a lot stronger. This surprised me because I thought I had purchased the updated run chicken coop door model T 50. On this new motor housing the button that you push to manually open and close it was sealed and the motor housing was also sealed. If I had known it was upgraded that much I would have returned the product I purchased within the year warranty or asked them for a new motor housing before the warranty was up. In all I am happy with the product but think I was sold a unit with an out of date motor housing.

I think the app is confusing and difficult to set as "timer". I actually looked at YouTube for better directions. Once I get this kink worked out, I think it'll work great.

The door doesn’t lock in the closed position. A predator, especially a raccoon could figure out how to lift the door open killing your animals. Luckily I have a run that the door opens to or I would have sent this back.

I recently purchased the T50, which is awesome, however it was after my T40 met an untimely malfunction. I contacted the support team, which was very communicative, however I was not provided any solutions for the malfunctioning product. I rate the T50 at 5 stars for now, and have subtracted 2 starts for the lack of standing behind their previous model.

I liked the fast shipping. However, I bought this expensive door ($179) because it came with a phone app, which I thought would operate the door remotely. It does not. The phone app is only for programming the door timer. (The photo in the ad even showed a phone with a wifi signal coming out the top of it) I can buy the exact same door for less than $35 without the useless phone app.

quit working within days of warranty expiration. Emailed company twice without a reply from them and that difficulty in getting reply from company resulted in warranty expiring without any formal PROVABLE notice of failure so company made me pay for replacement

The product materials and construction are great. The programming side of the door is not very user friendly. The website makes it appear that you have the ability to control the door from your phone, but in reality, you are only able to flash program the door from your phone. After that, there is no connection between the two.

It broke down after less than 2 years.