Run-ChickenReviews of run-chicken.com

Your products light sensor is broken and therefore the door does not open automatically and close automatically and you refuse to replace it. I have been emailing for weeks and weeks and you guys keep asking me to try different stuff and do different things. I have done them and they do not work and you still will not replace your product. I absolutely will not be buying this product again Because you and your customer service are absolutely horrible and do not stand behind the quality of your product. I have another one of your older doors the model T 50 and it works absolutely perfectly and now you don’t sell that anymore. I definitely wouldn’t recommend anyone buying this product because if there is something wrong with it, you will not be able to get any replacement or any assistance.

Upon delivery of the Giant Run-Chicken door, it was installed and would never power on or work. After contacting customer support, they asked for videos of inserting the batteries, the door being opened and closed, wiping down the components with an alcohol swab, keeping the batteries out for 24 hours (which is ironic considering this is for an outdoor chicken coop), and most recently another video of the door closing despite the fact this has nothing to do with the door functionality as the unit would never power on. Over the course of a week and countless emails back and fourth, this has continued. Customer Support has in fact provided no support nor have they honored their own warranty policy. I would recommend anyone looking for a door to look at other brands.

Bought the GIANT Run Chicken for my turkeys (USD $225) It was inconsistent and I couldn’t trust it to close completely because it kept stopping. I tried resetting it many times. I called customer service. Turns out they are in EUROPE so I was outside of customer hours. Been a week and still awaiting a return call.

I ordered an auto door and it was never delivered. I sent several messages, no response. I will never do business with them again. Still have not been refunded.

Horrible service Missing hardware. They told me they’d refund me $10 and go find the hardware on my own. Asked for a return of the product. Said it’s my responsibility to pay for shipping. Don’t believe the hype. Bad customer service.

The device is garbage and the app instructions do not match the device. Sending it back. Don’t buy this product

Upon buying the eternal BT and taking the tag out of the batteries and getting it set up, the app said the batteries are at 73% the door has not been opening or closing because my chickens are not in the coop yet. It has been out in full sun exposure for multiple days and the battery level has not changed that would lead me to believe that the battery is not reading right or the solar panel is not working. I emailed the company who told me to do multiple different troubleshooting techniques that made me take the Drive On and off multiple times and caused me a lot of inconvenience the company even told me that I had to buy a battery tester to test the batteries after going back-and-forth with them for days they still have not yet offered to make it right or give me a refund my door’s faulty. The solar panel is not working I let them know and they’re still not doing anything about it. I paid almost $200 for this door and it is not working. I am very upset. I highly recommend going with a different brand that is not so faulty. I wanted to go on vacation and trusted RUN-CHICKEN to be able to open and close the door automatically especially not having to worry about changing batteries because I spent the extra money on the solar one well, the solar panel isn’t working. I’m so so disappointed.

I’d love to review the product that I purchased back on 4/30 but I have yet to receive the product! I ordered directly from the website & the door is shipping from Slovenia. I have reached out to service explicitly detailing that the tracking that was provided isn’t updated with package info. The only thing that DHL has available is that the information has been received. Support has directed me to the tracking that contains no info. When I ask again it creates another ticket that takes time to respond to & it’s been an epic loop of no information. I could have ordered from Amazon & received it by now! We have some chickens that need to move out but cannot because they don’t have a door. I spent a decent amount of cash on the door and have no answers or product! I could use some help! I messaged on the business facebook page and haven’t received any response. It’s just a little silly at this point! DHL shipping was advertised as 2-3 days. I understand it take some business days to collect, pack and get it to the shipping stage of things. The shipping info has been there at DHL since 5/5. It’s now 5/13. I hope to have resolution soon!