Run-ChickenReviews of run-chicken.com

Response from Run-ChickenMay 31, 2025

Thank you for your kind words and for taking the time to share your thoughtful feedback! We’re glad to hear the door is working as described and that you're happy with how it looks. Your suggestions about notification alerts and manual backup controls are excellent — we completely see how those features would add convenience and peace of mind, especially when someone else is caring for your flock. We're always working on improvements, and feedback like yours helps us shape future updates and versions. Thanks again for being part of the journey! Warm regards,

Response from Run-ChickenMay 29, 2025

Thanks for sharing that! It’s good to hear the upgraded door is working great for you, even with the old instructions at first. We appreciate your patience and are glad the team helped you get everything set up smoothly. Warm regards. We appriciate your feedback

Response from Run-ChickenMay 5, 2025

Thank you for your feedback! We're glad to hear that the door installation and app setup went smoothly, and that it's been working well for you. We appreciate you mentioning the issue with the sunrise/sunset settings. If you'd like assistance with the sunrise issue, feel free to reach out to our customer support team at [email protected]. They'll be happy to provide further troubleshooting or advice. Thanks again for sharing your experience, and we're happy to hear you're pleased overall! Wishing you a nice day

Response from Run-ChickenApr 17, 2025

Thank you for taking the time to leave a review. We genuinely appreciate all feedback—positive or negative—as it plays an important role in helping us improve our products and support. We’re sorry that the Bluetooth door you have did not function as expected. We completely understand your frustration, especially when reliability is so important for the safety of your flock. Since your review, we were able to resolve the situation in the way that was satisfactory to you. As part of our ongoing development, we sometimes reach out to users experiencing issues to better understand and fix problems with our products. That’s why we asked you during this process—to gather information that would help improve the Bluetooth door not just for you, but for all users. We always value and appreciate customers who are willing to assist us during development with their feedback, actions, and patience. We’re currently working on a firmware update that specifically addresses the issues affecting the Bluetooth door you have. Once it’s finalized, we’ll send the update your way, so you can decide whether to try the improved version with your door at home again Thank you again for your feedback. Wishing you a wonderful day UPDATE: We sent you an email about this some time ago, but in case you missed it, we’d like to inform you here as well. The manual mode should now be functioning as intended, so you should be able to use your door again. Warm regards

Response from Run-ChickenApr 8, 2025

Thank you for your feedback, we truly appreciate it! We're so glad you're happy with the door. Occasionally, shipping can experience delays due to various factors, and we greatly appreciate your patience and understanding. Wishing you a wonderful day.

Response from Run-ChickenApr 2, 2025

Thank you for sharing your feedback. We're sorry to hear that the process felt complicated and took more time than you expected. We truly appreciate your patience throughout. Wishing you a wonderful day.

Response from Run-ChickenMar 25, 2025

Thank you for sharing your feedback. We sincerely apologize for the ongoing issues and understand your frustration. We are committed to resolving this with you and finding a solution as quickly as possible. Wishing you a nice day.

Response from Run-ChickenMar 17, 2025

Thank you for your feedback! We're glad to hear that loosening the screws against the frame helped. You're right, overly tightened screws can cause the frame to bend, which can affect the smooth movement of the door. We appreciate your understanding and hope this solution works well for you. If you need any further assistance, feel free to reach out- Wishing you a nice day