Kelly
Top Notch Service
I ordered a door over the summer and have had two separate instances where it stopped working. Both times I reached out to customer service by email. I received a response within a day. Each time they gave tips on problem solving and I was able to fix the issue within a day or two. I am NOT good at fixing things, so being able to figure both issues out with from directions in an email is a testament to how descriptive and easy to understand the instructions were. I would recommend this produce to any chicken owner. Also, both times the issue was related to a battery problem or something blocking the track, not the actual door.
Response from Run-ChickenFeb 6, 2025
Hello, Thank you for taking the time to write such wonderful feedback. We truly appreciate it. We’re also glad to hear that our recommendations were helpful and resolved your issue. It makes us happy to know the door is working as intended, making your day-to-day life easier and, most importantly, keeping your animals safe. Wishing you a great day!