Run-ChickenReviews of run-chicken.com

I emailed about returning the product. Once it arrived I realized it was lot smaller than I had anticipated and wanted to purch a de the XL door. I emailed and quickly got an automatic response that I had opened a case and would hear in 24hrs. It has been 4 days and another email was sent and still nothing.

When I received the door it was bent in the middle, which caused the door not to shut all the way. Since I’d already removed the old door and fabricated the new hole opening, I tried to straighten it out to make it work. It’s working for now, and hopefully will continue to do so.

This is an upgrade from previous model (which I was very happy with for 2 + years) but the open options are not working consistently (tried them all)

I had originally posted a whole other review for Run Chicken. It was a saga, to say the least. But I had to delete it because I had originally recommended Run Chicken. I DO NOT RECOMMEND Run Chicken products. My door failed not more than 3 months after installation. Customer service is truly a nightmare to get through. I felt like I had to be a squeaky wheel, emailing and leaving negative reviews, to get them to follow through with my warranty. For the expense of this door, this all spells disaster. Yes, they EVENTUALLY sent me a new drive unit. But then they IMMEDIATELY asked me to amend my reviews. My last door died after about 3 months, which means I am not just going to give you a good review until this one makes it at least past that point. Not to mention the customer service really killed the review more than anything! So here is my amended review. Customer service will make you want to pull out your hair, the technology in this door isn't as revolutionary as they claim, and I am not the only one who has gone through this experience... So it's not just a one-off experience.

Very frustrating install. To begin with after it was placed over the opening and the operating button was pushed it would go up and second push should have made it go down but it didn't. Then I called "support" just to ask a couple of simple questions. I was told I would need to send them a video in email and then they would get back to me. The person I talked to either knew nothing about the door or refused to answer a simple question. I have been the tech support person several times in my careers and never would have answered as he did. After several more emails and again no answer in them for simple questions, I started over from the beginning (10th + time) and was able to get the door open but still wouldn't close with the button. The good news is it works for now and closed after dark. I still have no confidence in it and find myself going outside to make sure it closed every night. I believe I will try the time setting and set it for a set time to open and close, again not sure it will work since I have Zero confidence in this company and just returned a second door to USPS that they mistakenly sent. Hopefully the product works better than "Customer and Technical support because I can only imagine what a nightmare it would be if I have to return it.

Ordered the new Giant door and out of the box has some difficulty programing. Three weeks later, door begins to not close or open with sun. That was week 3 and I contacted support. Emails were day(s) in response and instructions for steps to perform. Then the request for videos performing stupid human tricks. Last one was telling me to program the door for time instead of sun rise\set. I lost it, how am I to program the door if the light sensor is NOT working. No returns after 30 days and they just stalled me for the 4th week. Requested my money back and address to ship their door to. No response. Opened a dispute with my bank on fraud charges. Their quality control is crap because dummies in the USA who buy their poop cannot get recourse against a Slovenia company. Do not recommend unless you like gambling. Update: company stated they are sending replacement drive unit.

The worst directions ever on putting something together

They last about two years. I have two chicken houses. I used to only have one door per house. Because the doors failed on me, I had to increase redundancy to 2 doors per house. Now if one door goes out I can close it until I can replace later. Until they go out they are great.