Run-ChickenReviews of run-chicken.com

I bought two classic doors through Amazon. The second (Aug 2025) was the updated, bluetooth version and works well. The first one (purchased May 2025) is programmed through a series of flashing lights. The first one was very slow at accepting the codes, initially taking 3 or 4 attempts, to where spending 10 to 20 minutes to program was the norm. Currently will not accept any flashing codes and I reached out to the company. After three days, their response was an email that stated all the directions that are in the app. I replied that I have been doing that all along and it still does not work. Currently I am having to manually open and close the unit. I asked if they would offer me a discount on the upgraded motor since it cost $109 ($20 shy of a new unit), and their reply: NOTHING! The Bluetooth version works well, but their Customer Service is well below par.

Worst customer service ever. You have to email them the problem (in my case password reset), then they put in a ticket, a week later they send me an email for reset without a link to reset. This has happened at least 8 times. I have no way of controlling the door. Every time I email, it is the same. It is ridiculous.

IT HAS NOT WORKED SINCE WE RECEIVED IT. THIS IS OUR SECOND DOOR WE HAVE PURCHASED. OUR FIRST WORKS PERFECT. THIS ONE OPENED ONCE BUT NEVER CLOSES. WE CHECKED THE BATTERIES. STILL NOT WORKING. WE HAD TO MANUALLY CLOSE BECAUSE WE HAD TO LEAVE IT WHERE WE PLACED IT IN THE RUN DOOR OR THE CHICKENS WOULD BE VERY VULNERABLE. I STARTED A TICKET BUT HAVE NEVER HEARD FROM ANYONE FROM YOUR COMPANY. I HAVE BEEN PATIENT DUE TO THE HOLIDAYS.

I still have yet to receive my run door or get any information as to why it was shipped to a dock in Orlando when I live in Mississippi

I bought a giant automatic coop door and an automatic feeder the box was damaged in transit and when I opened it appeared ok so I installed the door and it said update available so I tried to update and the light turned red and said “repair device “ on the app. After emailing back and forth with company they say to take it apart and open up the battery compartment. When I did the battery compartment showed charged contacts on one of the batteries I sent them pictures of that. I assume something was damaged in transit to cause it to overheat or whatever then the Company tells me to do like not even kidding 12 other steps if not more than 12 steps to see if that fixes it into video with a different phone and try it with a different phone because it could be my phone I have seven other run chicken products. I’m not deleting the app and redoing it on another phone. It’s just absolutely insane. The price that this door cost for me to have to repair a damaged product that I got at the beginning of December. There is no telephone number for me to speak to a human so I have to sit wait and go back-and-forth with Email and you know it’s a little bit before Christmas. I have a lot of things going on.This hasn’t been resolved and I can’t use this $259 product !!!

I needed a new motor unit for my Run Chicken Coop Door. The process was intimidating, so I just bought a new unit. Run Chicken Coop Doors are the only doors that really work without a bunch of problems and I would not use anything but their product. I tried several less expensive units, all of which were not good at all. The Run Chicken Door is the best on the market. I am unhappy because I could not get a quote for how much a new motor unit would cost and have that shipped to me and instead had to order a whole new door which seemed wasteful to me, but it is what is.

The door requires an app to function, and the app doesnt connect with my new iPhone. I tried for four weeks to get Run Chicken to let me return the door and upgrade to a door that is more expensive but might have buttons for functionality. They sent me 7 template emails in 4 weeks with instructions for use. It doesnt work, they won't allow me to exchange or return the brand new never installed door I bought a month ago. Terrible service, terrible product. ADDING THISD NOTE DAYS AFTER ORIGINAL REVIEW: This company is all scammers. They keep sending me emails asking for photos of my unused product and now it's been past 30 days of them scamming. I highly recommend you dont do business with them.

I received the unit and it doesn’t function properly!