Run-ChickenReviews of run-chicken.com

I absolutely love my old Run-Chicen door so I bought another. The new one runs on an app and I cannot hate it more. I set up the app to sunrise and sunset. Everything looked in order, but the next morning the door didn't open. Turns out when the app closes, it disconnects with the door and you have to reconnect to get it open. Did I mention you have to be within 30' to connect? Please explain the purpose of having an automatic door, if I have to go out and open it every morning? I wanted to exchange for the old version but was told they don't make them anymore. I think they have lost touch with a large part of their customer base. You know, the massive wave of homesteaders, crunchies, and naturals that do not want to be tethered to technology.

Easy to install but after a week it started stopping st the halfway mark. The tech support answer was to go the settings and disable the safety stop. While that did fix the issue I would prefer it to work as purchased and not have to remove the option of the safety stop.

Ok, this was not my first choice for an automatic chicken door, but it came pre-installed on the coop, so I am stuck with it I would have never voluntarily purchased one. I only give it two stars because the door, so far, does go up and down every day even though not when I want it to. 1. There is NO way to manually open/close the door. Even with the application there is no simple "open door" or "close door" button. BUT even if there was, this does not talk to the farm wifi nor standard blue tooth but some stupid priority thing that I have to be standing right next to the door to get it to communicate. With the state of electronics these days there is no reason I should not be able to open/close the door, or change the programming from New York city or anywhere around the world. Pathetic. 2. Programming for the (lack of ) features available is a series of menus to move through serially with one tiny feature on each rather than just presenting them all on one screen. What is up with that? Looks like it was designed by the most junior programmer in the phone app industry. 3. Because of the two things above, just getting the light sensor set to something reasonable has not yet been accomplished. Having to run through that series of steps for each "guess" at what the the light sensor setting should be and waiting for the next sunset - beyond stupid. Is way time consuming and tiresome at best.

The app only connects with the door half the time. There have been over 5 times now our ducks don’t go in when the door shut on the timer. We go out to open it and the app takes over 5 mins to connect to the door and open even though we are standing right next to it.

I hate having to download an app, set up an account, make a PW, all to just open the door manually instead of opening it by pushing a button. If I don't bring my phone out then I have to change out of barn boots to go inside to find it. Who thought this was an improvement?!?!

Thought I ordered the T80 in hopes of more power than T50 but received the solar Eternal. Have owned 2 previous T50 models but battery power became a problem with monthly changing. New Eternal door is not in sun and it’s struggling with the WiFi. I liked the T50 with the manual button if it becomes more reliable.

I purchased the automatic chicken feeder after seeing it on Instagram and was excited to get a feeder that could hold more food, close and open automatically, and keep pests out. While it does hold lots of food, I have had many problems with it. The assembly was fine to put together, although the paper instructions didn’t have descriptions and the pictures were difficult to decipher. I had to track down a video to follow along with to put it together. I’ve had two issues with it since I’ve used it in my run. 1- there is a 1/3” gap between the tray that holds the food and the plate that is screwed to it. This caused all the food in the entire feeder to fall out and spill onto the floor of the run. I had to put cardboard in the gap, which has helped. 2- the app to program the door doesn’t save settings. Ive gone out to check on the girls and have seen the door closed when it was set to be open. I then go and open the app and it’s deleted all my settings. I’ve given up and keep the door open all times. So much for keeping rats out of my run… With all that said, I would not purchase again and would return it if I were able to.

I absolutely love Run chicken doors—I have three installed in my chicken coop! However, I feel it's essential to share my experience with Chicken Run Direct's customer service, which unfortunately falls short of expectations. I recently ordered a door that I could not program to my phone, which was frustrating because I have four other doors from the same company that I ordered from Amazon without any issues. When I reached out to customer service for assistance, I was met with condescension instead of support. After explaining my situation and the steps I had already taken, I was still told to download the app and follow the instructions. One representative even suggested putting the door in a closet for 48 hours to see if that would help—I'm not sure what that was supposed to achieve, but I gave it a try. Another agent advised me to replace the batteries, which didn’t solve the problem either. Returning the product was another headache; I had to pay $13.95 for a return on a defective door, which I found unacceptable. Frustrated, I decided to send it back and ordered the same door through Amazon instead. To my delight, I had it connected to my phone within two minutes. I love the door itself—it’s a fantastic product. My strong advice: don’t buy directly from them. Spend a little extra to order from a different retailer. While I understand that defective products can happen, poor customer service makes the experience much worse.