Run-ChickenReviews of run-chicken.com

Response from Run-ChickenNov 29, 2023

Dear Emily, we sincerely apologize for the challenges you've faced with our door, and we understand the importance of a reliable product. Your experience is far from the standard we aim to provide, and we're truly sorry for the stress and inconvenience caused. Our customer support team will promptly review your case and reach out to discuss a resolution. We value your feedback and are committed to making this right for you. Thank you for bringing this to our attention, and we appreciate your patience.

Response from Run-ChickenNov 13, 2023

Dear customer, we're sorry to hear about the challenges you're facing with our door. Our customer support team will contact you shortly to assist and resolve the issue.

Response from Run-ChickenNov 7, 2023

Dear Jim, this is certainly not the experience we aim to provide. We're currently looking into this matter urgently. Our customer support team will reach out to you promptly to address the situation and work towards a resolution. Thank you for bringing this to our attention.

Response from Run-ChickenSep 18, 2023

Dear Cindy❤️ We're truly sorry to learn about the difficulties you've encountered with your recent order. It seems there may have been some communication issues, as both Team GLS and our own tried reaching out to you. Regrettably, your package was returned to us. We understand the frustration this situation has caused, and we're committed to resolving it for you. Your satisfaction is of utmost importance to us, and we're committed to finding a suitable solution. Could you please get in touch with us at [email protected]? This way, we can promptly address the matter and ensure you receive your order as soon as possible. Thank you for your patience, and we look forward to hearing from you. Our customer support team is standing by, eager to assist you in any way they can. Warm regards, Team Run-chicken

Response from Run-ChickenJul 12, 2023

Dear Gabriela. We are deeply sorry to hear about the unfortunate incident involving your chicken. We understand how distressing it must have been for you, and we sincerely apologize for any harm caused to your chicken. At Run Chicken, we prioritize the safety and well-being of all animals, and incidents like this are taken very seriously by our team. First and foremost, we would like to assure you that incidents of this nature are highly uncommon. Our automatic doors have undergone extensive testing to ensure the safety of chickens and to prevent situations such as the one you described. We have sold thousands of units to satisfied customers, and this incident is truly an anomaly. However, we understand that even a single incident is one too many, and we are committed to addressing the issue and preventing any further occurrences. Our engineering and product development teams are currently investigating the matter to identify the root cause and make any necessary improvements to prevent similar incidents from happening in the future. We genuinely appreciate your feedback and bringing this matter to our attention. It is through customer experiences and insights like yours that we can continue to enhance our products and ensure their safety. We take all customer concerns seriously, and we will be reaching out to you directly to discuss this matter further and find a satisfactory resolution. Once again, please accept our sincerest apologies for the distress caused, and thank you for bringing this issue to our attention.

Response from Run-ChickenJul 3, 2023

Thank you, Buford! We value your return and are sorry to hear about your previous unit. We assure you that our products are made with high-quality materials and undergo thorough testing to ensure durability. We hope you have a great experience with our new product.

Response from Run-ChickenMay 15, 2023

Ashley, we're sorry to hear that you're having trouble with the Run-Chicken door. If you're facing issues with the door not responding to the outside code, we suggest resetting it to its factory mode and carefully following the instructions to set it up correctly. We are always here to assist you further. As for the door not closing all the way you need to write and send the photograph to our tech team at [email protected], we are happy to help you further there.

Response from Run-ChickenJan 22, 2023

Hello Aaron. Sorry to hear that you had a problem with our product. We are always try to to resolve every single issue which might occur when using our doors. Just to remind you, you still have a valid warranty. So please contact our support team at [email protected] and we'll definitely find a solution.